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(Slideshow) These U.S. airlines lead in customer complaints

Air travel carries its share of headaches. Oftentimes even a minor slight can elicit an exasperated response. Yet, airlines can be culpable as they have been known to overbook flights, lose passenger luggage and keep travelers waiting for hours on end am.....»»

Category: topSource: bizjournalsAug 10th, 2018

Slideshow: Best and worst airlines for customer complaints in 2017

When it came to the rate of customer complaints about airlines in 2017, passengers were feeling the love for Southwest Airlines. Southwest had the lowest rate of passenger complaints officially filed with the U.S. Department of Transportation last .....»»

Category: topSource: bizjournalsApr 10th, 2018

Best and worst airlines for customer complaints in 2017 (SLIDESHOW)

When it came to the rate of customer complaints about airlines in 2017, passengers were feeling the love for Southwest Airlines. Southwest (NYSE: LUV) had the lowest rate of passenger complaints officially filed with the U.S. Department of Transp.....»»

Category: topSource: bizjournalsApr 10th, 2018

While Delta bans pit bulls, Southwest to allow miniature horses on new service-animals policy

Southwest Airlines signaled Tuesday that it is following the lead of United Airlines, Delta Air Lines and other carriers that have recently updated their policies regarding service animals onboard flights. The updates could mean Southwest passenger.....»»

Category: topSource: bizjournalsAug 15th, 2018

Southwest Airlines not horsing around with new service-animals policies

Southwest Airlines signaled Tuesday that it is following the lead of United Airlines, American Airlines and other carriers that have recently updated their policies regarding service animals onboard flights. The updates could mean Southwest passenger.....»»

Category: topSource: bizjournalsAug 14th, 2018

American Airlines offers pre-order for hungry economy-cabin flyers

Always striving to be customer-centric, American Airlines this month introduced a new service for AA customers who think they may get hungry in flight and find there’s nothing left on board to eat when the service cart rolls up to their seat. A new p.....»»

Category: topSource: bizjournalsAug 10th, 2018

Old Airbus A380 fills in for Boeing 787 Dreamliners grounded with engine woes

A second-hand Airbus A380 is filling in for grounded Boeing Dreamliners. Boeing customer Norwegian Air Shuttle leased the 12-year-old A380 for several weeks into late August. The four-engine super jumbo flew for Singapore Airlines for nearly a decade.....»»

Category: topSource: bizjournalsAug 8th, 2018

APS rate complaints slated for September hearing

Arizona Public Service Co. will get a hearing next month to address customer concerns the utility's recent rate hike was more than what was allowed. An administrative law judge will hear complaints from APS customers on Sept. 25 that the utility is ch.....»»

Category: topSource: bizjournalsAug 8th, 2018

Four airlines submit complaint against France over strikes

Ryanair , Easyjet Wizz Air and IAG submitted complaints to the European Commission against France on Tuesday, arguing that its air traffic controllers' strikes were restricting freedom of movement within the EU......»»

Category: topSource: reutersJul 24th, 2018

How to benefit from customer complaints

Customer complaints can actually help your business improve—if you know how to use them correctly. Follow these steps to learn from customer complaints and improve your customer service. .....»»

Category: topSource: moneycentralJul 19th, 2018

American Airlines reining in on-the-spot compensaton for passenger problems

American Airlines Group Inc. in January introduced a new software program called iSolve, designed to allow flight attendants and customer service agents on the spot to compensate inconvenienced passengers with frequent-flyer AAdvantage miles. When th.....»»

Category: topSource: bizjournalsJul 18th, 2018

Airlines want new rules for passenger pets

Fox Business Briefs: U.S. Department of Transportation will take another look at the rules after airline complaints about passengers trying to bring exotic creatures on board......»»

Category: topSource: moneycentralJul 11th, 2018

SLIDESHOW: How do chain restaurants stack up in annual customer satisfaction ranking?

Chain restaurants are doing a better job of pleasing customers. Customer satisfaction with full-service restaurants rose 3.8% from last year to a score of 81, while satisfaction with limited-service eateries was up 1.3% to a score of 80, according t.....»»

Category: topSource: bizjournalsJul 5th, 2018

These are America"s favorite airlines in 2018, according to passengers

JetBlue Forrester, a market research company, released its 2018 Customer Experience Index for the airline industry. JetBlue came in first for the second year in a row, while S.....»»

Category: topSource: businessinsiderJul 1st, 2018

How do Wendy"s and its rivals stack up in annual customer satisfaction ranking? (Slideshow)

Chain restaurants are doing a better job at pleasing customers. Customer satisfaction with full-service restaurants rose 3.8 percent from last year to a score of 81, while satisfaction with limited-service eateries was up 1.3 percent to a score of 80,.....»»

Category: topSource: bizjournalsJun 29th, 2018

How do Wendy"s and its rivals stack up in annual customer satisfaction ranking? (slideshow)

Chain restaurants are doing a better job at pleasing customers. Customer satisfaction with full-service restaurants rose 3.8 percent from last year to a score of 81, while satisfaction with limited-service eateries was up 1.3 percent to a score of 80, a.....»»

Category: topSource: bizjournalsJun 28th, 2018

The Wall Street Journal: VA nominee stresses ‘customer service’ at confirmation hearing

President Donald Trump’s pick to lead the Department of Veterans Affairs faced questions from senators about his vision for the future of private care for military veterans, at his confirmation hearing on Wednesday......»»

Category: topSource: marketwatchJun 27th, 2018

Apple Will Fix Faulty MacBook Keyboards That Fueled Lawsuits For Free

Facing a class action lawsuit and mounting customer complaints, Apple acknowledged issues with its "butterfly" keyboards......»»

Category: topSource: newsweekJun 25th, 2018

American Airlines President: We Won't Make Things Better For Passengers Unless We Can Make a Profit Out of It - Inc.com

Inc.comAmerican Airlines President: We Won't Make Things Better For Passengers Unless We Can Make a Profit Out of ItInc.comYou're not a customer. You&#.....»»

Category: topSource: googlenewsJun 24th, 2018

Apple will replace damaged keys or entire keyboards on ‘sticky’ MacBooks

Apple seeks to head off customer complaints about defective MacBook and MacBook Pro keyboards, with a proactive repair offer that differs from the backlash the company faced over slow iPhone batteries on older models......»»

Category: topSource: marketwatchJun 23rd, 2018

Calls lead puts 10:1 as shares of Southwest Airlines ascend

See the rest of the story here. Theflyonthewall.com provides the latest financial news as it breaks. Known as a leader in market intelligence, The Fl.....»»

Category: blogSource: theflyonthewallJun 21st, 2018