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(Slideshow) These U.S. airlines lead in customer complaints

Air travel carries its share of headaches. Oftentimes even a minor slight can elicit an exasperated response. Yet, airlines can be culpable as they have been known to overbook flights, lose passenger luggage and keep travelers waiting for hours on end am.....»»

Category: topSource: bizjournalsAug 10th, 2018

Slideshow: Best and worst airlines for customer complaints in 2017

When it came to the rate of customer complaints about airlines in 2017, passengers were feeling the love for Southwest Airlines. Southwest had the lowest rate of passenger complaints officially filed with the U.S. Department of Transportation last .....»»

Category: topSource: bizjournalsApr 10th, 2018

Best and worst airlines for customer complaints in 2017 (SLIDESHOW)

When it came to the rate of customer complaints about airlines in 2017, passengers were feeling the love for Southwest Airlines. Southwest (NYSE: LUV) had the lowest rate of passenger complaints officially filed with the U.S. Department of Transp.....»»

Category: topSource: bizjournalsApr 10th, 2018

Stolen Apple IDs in China Lead to Mobile-Payment Pilfering

China’s two mobile-payments giants, Alibaba affiliate Alipay and Tencent's WeChat Pay, said stolen Apple IDs were used to swipe customer funds, and called on Apple to address the issue......»»

Category: smallbizSource: wsjOct 11th, 2018

American Airlines calls lead puts 5:1 as shares slip further

See the rest of the story here. Theflyonthewall.com provides the latest financial news as it breaks. Known as a leader in market intelligence, The Fl.....»»

Category: blogSource: theflyonthewallOct 5th, 2018

United Airlines CEO: We’re finally going to fix our customer service

This week marked the final integration of United’s 2010 merger with Houston-based Continental Airlines, with flight attendants for United and Continental no longer operating as separate teams......»»

Category: topSource: bizjournalsOct 4th, 2018

Exclusive: United Airlines CEO says the company will finally fix its customer service

United Airlines CEO Oscar Munoz sat down with the San Francisco Business Times for a candid conversation on what’s gone wrong, the opportunities for growth and the work ahead for the carrier to boost customer service......»»

Category: topSource: bizjournalsOct 2nd, 2018

Will Low Unemployment Lead to Lousy Customer Service?

The holiday season could be a major test for retailers in this tight labor market......»»

Category: topSource: foxnewsSep 27th, 2018

American Airlines raising alcohol prices, adding new headphone brand

American Airlines is raising the price for alcoholic beverages purchased in the economy cabin on domestic flights, a move that could quickly lead to matching moves by AA’s two principal domestic competitors, United Airlines and Delta Air Lines. .....»»

Category: topSource: bizjournalsSep 27th, 2018

"We need to de-stress the travel lifestyle," says CEO of United Airlines owner

Jim Cramer sits down with Oscar Munoz, the CEO of United Continental Holdings, to hear more about how the airline is trying to improve the customer experience......»»

Category: topSource: madmoneySep 26th, 2018

​CBJ Morning Buzz: Charlotte bankers lead class of "Most Powerful" women; American Airlines latest to join Florence relief effort

In local news: Once again, this Bank of America Corp. (NYSE:BAC) sits atop the list of the "Most Powerful Women in Banking," an annual feature by American Banker. And Cathy Bessant, the Charlotte-based bank's chief operations and technology officer, is.....»»

Category: topSource: bizjournalsSep 24th, 2018

Delta and American raise fees for checked bags

The airlines followed United and JetBlue's lead......»»

Category: marketsSource: cnnSep 20th, 2018

Delta Apologizes After Baggage Agent Calls Police on Black Woman. But Airlines Have Little Reason to Change

Too much market power makes it too easy for airlines to mistreat customers. Delta Air Lines is apologizing for its customer service again, thi.....»»

Category: europeSource: fortuneSep 20th, 2018

British Airways hack affected about 380,000 payment cards

Shares in British Airways' owner International Airlines Group dropped as much as 3.5% Friday after the airline revealed that customer data had been stolen......»»

Category: topSource: cnnSep 7th, 2018

British Airways owner"s shares drop after credit card hack

Shares in British Airways' owner International Airlines Group dropped as much as 3.5% Friday after the airline revealed that customer data had been stolen......»»

Category: topSource: moneySep 7th, 2018

5 Ways Blockchain Can Increase Customer Loyalty – And Win Brands’ Battle For Engagement

With Singapore Airlines and Delta Air Lines having recently introduced a blockchain-based loyalty program and replacing its airmiles with cryptocurrency respectively, it show.....»»

Category: blogSource: valuewalkSep 4th, 2018

Which auto brands are best in customer satisfaction? (slideshow)

If you own a Subaru or Lexus, you seem to be pretty satisfied with your vehicle of choice. Those two brands topped the 2018 Automobile Report from the American Customer Satisfaction Index in the mass-market and luxury categories, respectively. It w.....»»

Category: topSource: bizjournalsAug 28th, 2018

See which U.S. airline is most likely to mishandle your baggage

Lost or damaged luggage is a major headache when traveling. The good news from the most recent Department of Transportation report on U.S. airlines finds mishandled luggage claims are relatively rare — about 2.6 complaints per 1,000 passengers .....»»

Category: topSource: bizjournalsAug 22nd, 2018

While Delta bans pit bulls, Southwest to allow miniature horses on new service-animals policy

Southwest Airlines signaled Tuesday that it is following the lead of United Airlines, Delta Air Lines and other carriers that have recently updated their policies regarding service animals onboard flights. The updates could mean Southwest passenger.....»»

Category: topSource: bizjournalsAug 15th, 2018

Southwest Airlines not horsing around with new service-animals policies

Southwest Airlines signaled Tuesday that it is following the lead of United Airlines, American Airlines and other carriers that have recently updated their policies regarding service animals onboard flights. The updates could mean Southwest passenger.....»»

Category: topSource: bizjournalsAug 14th, 2018

American Airlines offers pre-order for hungry economy-cabin flyers

Always striving to be customer-centric, American Airlines this month introduced a new service for AA customers who think they may get hungry in flight and find there’s nothing left on board to eat when the service cart rolls up to their seat. A new p.....»»

Category: topSource: bizjournalsAug 10th, 2018