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1 Key Question You Must Always Ask a Prospective Customer

This simple (yet often overlooked!) question makes selling to your ideal clients or potential customers far easier and more effective......»»

Category: topSource: incDec 7th, 2017

The Best (and Most Simple) Customer Survey Ever

This simple (yet often overlooked!) question makes selling to your ideal clients or potential customers far easier and more effective......»»

Category: topSource: incDec 7th, 2017

Jeff Bezos Asks This 1 Surprising Question to Grow His Business (You Should Too)

Jeff Bezos didn't get to where he is today by asking dumb questions. His insightful twist on a standard inquiry will open up your mind--and customer's wallets......»»

Category: topSource: incSep 14th, 2017

Radial adding 1,150 seasonal Georgia jobs for the "holiday hustle"

It's Christmas in July again for prospective workers in Brunswick, as Radial announced Monday it plans to add 1,150 seasonal workers in its Georgia Customer Care Center to support the "holiday hustle." Radial, formerly eBay Enterprise, is a Pennsylva.....»»

Category: topSource: bizjournalsJul 31st, 2017

How much should you tip your delivery driver?

To tip or not to tip? That's the question on a lot of customer's minds.         To tip or not to tip? That's the question on a lot of customer's minds.        .....»»

Category: topSource: usatodayJun 20th, 2017

Want Amazing Customer Service? Use the Jeff Bezos "Question Mark Method" and Get Amazing Results

Here's how to leverage a great story about Amazon for your own benefit......»»

Category: topSource: incJun 1st, 2017

The power of building customer communities

Incredibly, in 2017, here’s a question many small business owners ask: “We have a website, do we need a social media strategy, too?” The answer is the same as for why you have an email address even though you have a phone. It’s not either/or, .....»»

Category: topSource: bizjournalsMay 30th, 2017

Stop Chasing Sales and Start Shifting Beliefs

Belief Based Selling challenges conventional wisdom with a simple question, "How well do you know your customer?".....»»

Category: topSource: incMay 3rd, 2017

Stop Chasing Sales and Start Shifting Experiences

Belief Based Selling challenges conventional wisdom with a simple question, "How well do you know your customer?".....»»

Category: topSource: incMay 3rd, 2017

United Airlines ignored an easy solution before dragging a customer off the plane (UAL)

Getty Images/Scott OlsonUnited Airlines is at the center of a firestorm after a video went viral showing a passenger being dragged off a plane by police officers. Among the fallout is the question of whether Unit.....»»

Category: topSource: businessinsiderApr 11th, 2017

‘Overnight Test Drive’ Program For Tesla Inc Turns Into Nightmare For This P100D Driver

An overnight test drive for a Tesla Model S P100D did not end as expected for a prospective customer outside of Calgary, Canada. The driver of the P100D — Tesla’s “quickest pro.....»»

Category: blogSource: valuewalkFeb 22nd, 2017

I-T officials "raid" Kotak Mahindra Bank in Delhi, question branch manager

Raid was in connection with two of its customer accounts.....»»

Category: topSource: business-standardDec 23rd, 2016

Wealthy shoppers are developing a habit that"s killing Neiman Marcus

Facebook/Neiman MarcusWealthy shoppers have started comparing prices between retailers on everything they buy, and that's hurting Neiman Marcus, according to Karen Katz, the company's CEO. "There's no question that our core customer is visiting us a littl.....»»

Category: topSource: businessinsiderDec 13th, 2016

3 ways to avoid (and turn around) a culture of underperformance

Wherever I ask business leaders about their biggest challenges, one question keeps coming up: “How do I get more out of my people?” Whether “more” means increased revenue, improved efficiency or better customer service, leaders are always strugg.....»»

Category: topSource: bizjournalsDec 13th, 2016

All problems will end in 15 days: Govt reassures SC on note ban inconvenience

The government was responding to the apex court's question on why the former had not been able to give Rs 24,000 to every customer per week......»»

Category: topSource: business-standardDec 9th, 2016

Will millennials pay $10 for Starbucks coffee?

Starbucks is opening new 'Reserve' bars to sell high end coffee. The question remains, will the target millennial customer pay $10 for one cup of coffee? Keri Lumm (@thekerilumm) reports.         Starbucks is ope.....»»

Category: topSource: usatodayDec 7th, 2016

Making Self-Checkout Work: Learning From Albertsons

By removing more self-service checkout lanes at its stores, Albertsons raises the question of whether self-service is worth the cost – in dollars and in customer service. A look at whether shrink trumps convenience, and if employee interaction leads to .....»»

Category: smallbizSource: forbesDec 6th, 2016

How Effective Is Net Promoter Score (NPS)?

The basic Net Promoter Score question that was created by Fred Reicheld and Bain & Company. I’ve always found it to be powerful survey question to determine overall customer sentiment. Did the company, or whomever the customer was interacting with, do a.....»»

Category: smallbizSource: forbesDec 3rd, 2016

How Effective Is Net Promotor Score (NPS)?

The basic Net Promotor Score question that was created by Fred Reicheld and Bain & Company. I’ve always found it to be powerful survey question to determine overall customer sentiment. Did the company, or whomever the customer was interacting with, do a.....»»

Category: topSource: forbesDec 3rd, 2016

A Customer Service Week Question: Should You Think Of Your Co-Workers As "Internal Customers"?

The articles and discussions for Customer Service Week that I?ve seen focus on ?external customers?--you know, the people we used to simply call ?customers.? But what about the people who work inside your company, those who, in a proximate way of speaking.....»»

Category: smallbizSource: forbesOct 6th, 2016

A Customer Service Week Question: Should You Think Of Your Employees As "Internal Customers"?

The articles and discussions for Customer Service Week that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” But what about the people who work inside your company, those who, in a proximate way o.....»»

Category: smallbizSource: forbesOct 6th, 2016