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Here are the U.S. airlines with the most customer complaints

From canceled flights to lost baggage, air travel comes along with its fair share of headaches. The U.S. Department of Transportation issued its air travel consumer report in October 2018, taking a closer look at the quality of services provided .....»»

Category: topSource: bizjournalsNov 9th, 2018

Here are the U.S. airlines with the most customer complaints

From canceled flights to lost baggage, air travel comes along with its fair share of headaches. The U.S. Department of Transportation issued its air travel consumer report in October 2018, taking a closer look at the quality of services provided .....»»

Category: topSource: bizjournalsNov 9th, 2018

Airlines with the most customer complaints

From canceled flights, lost baggage and delays, air travel comes with its fair share of headaches. The U.S. Department of Transportation issued its air travel consumer report in October 2018, taking a closer look at the quality of services provide.....»»

Category: topSource: bizjournalsNov 8th, 2018

Here are the U.S. airlines with the most customer complaints (GALLERY)

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Category: topSource: bizjournalsNov 8th, 2018

(Slideshow) These U.S. airlines lead in customer complaints

Air travel carries its share of headaches. Oftentimes even a minor slight can elicit an exasperated response. Yet, airlines can be culpable as they have been known to overbook flights, lose passenger luggage and keep travelers waiting for hours on end am.....»»

Category: topSource: bizjournalsAug 10th, 2018

Slideshow: Best and worst airlines for customer complaints in 2017

When it came to the rate of customer complaints about airlines in 2017, passengers were feeling the love for Southwest Airlines. Southwest had the lowest rate of passenger complaints officially filed with the U.S. Department of Transportation last .....»»

Category: topSource: bizjournalsApr 10th, 2018

Best and worst airlines for customer complaints in 2017 (SLIDESHOW)

When it came to the rate of customer complaints about airlines in 2017, passengers were feeling the love for Southwest Airlines. Southwest (NYSE: LUV) had the lowest rate of passenger complaints officially filed with the U.S. Department of Transp.....»»

Category: topSource: bizjournalsApr 10th, 2018

These U.S. airlines get most complaints for mishandling baggage: SLIDESHOW

One of the biggest headaches air travelers face is misplaced, damaged or delayed luggage. U.S. airlines have a range of results when it comes to passengers filing reports of mishandled baggage in August 2018, according to a new report from the U......»»

Category: topSource: bizjournalsNov 19th, 2018

United Airlines memo unveils plan to meet with flight attendants to focus on improving service

United Airlines plans to address its customer service by bringing its flight attendants to one of a series of 33 special meetings in its hometown of Chicago to unveil details on how it wants them to help make flying United a better experience for .....»»

Category: topSource: bizjournalsNov 16th, 2018

Move over airlines! Uber unveils new frequent-flyer style program

Uber unveiled a new program that will help customers earn perks like cheaper fares, better customer support, and priority pi.....»»

Category: topSource: usatodayNov 14th, 2018

Here’s another reason why customers should fight against mandatory arbitration

A new study says companies have the edge dealing with customer complaints behind closed doors.....»»

Category: topSource: marketwatchOct 16th, 2018

Why companies have the edge dealing with customer complaints behind closed doors

Mandatory arbitration clauses prevent people from participating in class-action lawsuits, but a new study suggests the choice of arbitrator is critical......»»

Category: topSource: marketwatchOct 16th, 2018

United Airlines CEO: We’re finally going to fix our customer service

This week marked the final integration of United’s 2010 merger with Houston-based Continental Airlines, with flight attendants for United and Continental no longer operating as separate teams......»»

Category: topSource: bizjournalsOct 4th, 2018

Exclusive: United Airlines CEO says the company will finally fix its customer service

United Airlines CEO Oscar Munoz sat down with the San Francisco Business Times for a candid conversation on what’s gone wrong, the opportunities for growth and the work ahead for the carrier to boost customer service......»»

Category: topSource: bizjournalsOct 2nd, 2018

"We need to de-stress the travel lifestyle," says CEO of United Airlines owner

Jim Cramer sits down with Oscar Munoz, the CEO of United Continental Holdings, to hear more about how the airline is trying to improve the customer experience......»»

Category: topSource: madmoneySep 26th, 2018

Delta Apologizes After Baggage Agent Calls Police on Black Woman. But Airlines Have Little Reason to Change

Too much market power makes it too easy for airlines to mistreat customers. Delta Air Lines is apologizing for its customer service again, thi.....»»

Category: europeSource: fortuneSep 20th, 2018

British Airways hack affected about 380,000 payment cards

Shares in British Airways' owner International Airlines Group dropped as much as 3.5% Friday after the airline revealed that customer data had been stolen......»»

Category: topSource: cnnSep 7th, 2018

British Airways owner"s shares drop after credit card hack

Shares in British Airways' owner International Airlines Group dropped as much as 3.5% Friday after the airline revealed that customer data had been stolen......»»

Category: topSource: moneySep 7th, 2018

5 Ways Blockchain Can Increase Customer Loyalty – And Win Brands’ Battle For Engagement

With Singapore Airlines and Delta Air Lines having recently introduced a blockchain-based loyalty program and replacing its airmiles with cryptocurrency respectively, it show.....»»

Category: blogSource: valuewalkSep 4th, 2018

See which U.S. airline is most likely to mishandle your baggage

Lost or damaged luggage is a major headache when traveling. The good news from the most recent Department of Transportation report on U.S. airlines finds mishandled luggage claims are relatively rare — about 2.6 complaints per 1,000 passengers .....»»

Category: topSource: bizjournalsAug 22nd, 2018

American Airlines offers pre-order for hungry economy-cabin flyers

Always striving to be customer-centric, American Airlines this month introduced a new service for AA customers who think they may get hungry in flight and find there’s nothing left on board to eat when the service cart rolls up to their seat. A new p.....»»

Category: topSource: bizjournalsAug 10th, 2018