How Computers Could Make Your Customer-Service Calls More Human

You can use Google Hangouts to make phone calls, video calls, and more with anyone on your contacts list. Here's how to set up and use it. Once you figure out how to set.....»»

Ailing economy calls for strong customer service, writes Jim McKelvey......»»

Knowing your customer's true needs and focusing on one problem at a time can help your startup succeed......»»

Google Google Voice is a free service.....»»

The longtime CEO of Catholic Charities of Buffalo is stepping down, capping a 22-year career with one of the region’s most high-profile human service agencies. Dennis Walczyk will retire at year’s end as president and CEO from what he calls â.....»»

The Denver-based chain sees advantages in increasing its responsiveness and owning the data from the calls the department receives......»»

The quality of your customer service can make or break your business, according to a new survey. Find out what your customers want and how to meet their expectations. .....»»

Some customer service professionals know how to react correctly. At a human level. This appears to be one of those times......»»

Some customer service professionals know how to react correctly. At a human level. This appears to be one of those times......»»

Warners' Stellian President Robert Warner hopes that by delivering appliances, offering high-touch customer service in its stores and serving customers directly at their homes will make the company Amazon-proof and stand apart from other retailers l.....»»

Spotify announced its first quarterly results as a public company on Tuesday, and the market was not impressed. Shares of the music streaming service fell over 7%, even though the company met its goals for customer and revenue growth......»»

Google/Business Insider Google revealed a new service called Google Duplex, whic.....»»

At Google's annual conference, Google shows its Assistant making dinner reservati.....»»

A Randalls grocery store in Cypress will shutter this summer.  The store at 12312 Barker Cypress Road will close by June 23, a customer service representative confirmed. Although the employee count wasn’t given, the company’s human resource de.....»»

The Google Assistant can make restaurant reservation and hair salon appointment calls through emerging AI technology Google calls Duplex. We tried it at a Thai restaurant in New York.    
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For online shoppers who live in a metro area and want to avoid shipping charges, ship-to-store is often a good option. Order online. Pick up at the customer service desk of your nearest store. Easy.   But some stores want to make it even easier b.....»»

The top fast-food and full-service restaurants for customer satisfaction were just named in a new report. Did your favorite make the cut? Buzz60's Sean Dowling has more.   .....»»

Alphabet Inc.'s Google is beginning to test its human-sounding chatbot, Duplex, with at least one customer running a large contact center, The Information reports, citing an unnamed source. The customer, a large insurance company, is reportedly look.....»»

The wireless company is debuting dedicated customer support teams .....»»

Ohio Attorney General Mike DeWine and Secretary of State Jon Husted have unveiled a new plan aimed at transforming state government into a more "effective and efficient leader" in technology to improve customer service and save tax dollars. DeWine a.....»»