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Canadian airline to resume popular international flight to Denver airport

The airline had more than 30,000 passengers out of DIA in 2019......»»

Category: topSource: bizjournalsMay 20th, 2022

I flew on Air Canada in economy from London to Montreal and while the Boeing 787 was comfortable, the food was a real disappointment

It was my first time flying Air Canada, and while I did find the seat comfortable and spacious, one meal reminded me of baby food. Flying internationally on an Air Canada 787.Taylor Rains/Insider I flew on Air Canada's Boeing 787 from London to Montreal and was disappointed in the food. I typically enjoy airplane meals, but both had a weird taste and texture, reminding me of baby food. Despite the gross food, I found the seat spacious and comfortable, but I still wouldn't book the carrier again. Flying internationally can be a hit-or-miss experience, especially this year as the industry recovers from the pandemic.People wait in long queues for security at Heathrow Airport on June 1.Carl Court/Getty Images.What to do when an airline kicks you off a plane you're already onAirlines are less reliable than ever, from lost luggage to canceled flights, and travelers are losing trust in the industry.Unclaimed luggage piles up at London Heathrow Airport on July 8, 2022.PAUL ELLIS/AFP via Getty Images.Flying has become a nightmare as cancelations and delays skyrocket. Experts say it could get even worse.Knowing the risks of flying this summer, I was worried about my recent trip from London to Montreal on Air Canada, particularly since I had to fly out of Heathrow airport, which has implemented a passenger cap due to staffing issues.Grace Dean/InsiderHeathrow Airport, a crucial global travel hub, asks airlines to stop selling tickets and caps passenger numbers amid travel chaosNot to mention, Air Canada has been experiencing a lot of flight disruptions this year, having canceled or delayed over 14,500 flights since May 25, according to FlightAware data shared with Insider.Josef Hanus/ShutterstockA family of four missed a long-awaited Disney cruise after Air Canada cancelled their flight, joining hundreds of passengers with vacation plans foiled by summer travel chaosI wasn't sure if the airline would provide a smooth experience, but, to my surprise, the operation was solid. We departed and arrived on time; however, I would never fly the carrier internationally again for one reason — the food. Here's what it was like flying on Air Canada.The plane at the gate in Montreal.Taylor Rains/InsiderI started my journey at London's busy Heathrow airport at 5:30 a.m. — four hours ahead of my 9:30 a.m. departure. This was at the airline's recommendation, shown on my boarding pass.A screenshot of my boarding pass with the recommendation to arrive four hours early.Taylor Rains/InsiderI expected the airport to be crowded, and I wasn't wrong. Walking in, there were insanely long lines for bag drop, including people lining up outside because there was not enough space inside the check-in lobby.Passengers with checked luggage lined up outside Heathrow's Terminal 2.Taylor Rains/InsiderFortunately, I packed 11 days' worth of stuff into a carry-on and personal item, so I did not need to visit the bag drop at the Air Canada check-in area.My carry-on and duffle.Taylor Rains/InsiderHowever, I did stop by to see if the counter was busy, and it was surprisingly tame. Plenty of kiosks were open, and the bag drop line was short. This was probably because I arrived so early.Flying internationally on an Air Canada 787.Taylor Rains/InsiderHaving checked in online, I didn't need to stick around the check-in area, so I made my way to security.There were kiosks to check in and get a boarding pass.Taylor Rains/InsiderHeathrow only allows passengers to carry one baggies worth of toiletries through the checkpoint, so I spent about 10 minutes transferring my liquids from my carry-on to the transparent bag.Successfully fit all my toiletries in the small baggie.Taylor Rains/InsiderAfter finally organizing my toiletries, I scanned my boarding pass and made my way through the line, which only took about 15 minutes. The airport had multiple lanes open, and the agents helped get everyone through quickly.Flying internationally on an Air Canada 787.Taylor Rains/InsiderThe entire process, from drop-off to clearing security, only took me 30 minutes. I do think this was because of the early hour I arrived, so for travelers looking to fly out of Heathrow — book a morning flight and arrive super early.Flying internationally on an Air Canada 787.Taylor Rains/InsiderI had to kill about three hours before boarding, so I grabbed some coffee and a snack before walking 15 minutes to my gate. Terminal 2 is huge, so I'm glad I didn't wait until the last minute to head over to the B gates.Flying internationally on an Air Canada 787.Taylor Rains/InsiderI sat for about an hour before the plane started boarding. At the gate, passengers were reminded that Air Canada still requires masks.Flying internationally on an Air Canada 787.backslashTaylor Rains/InsiderMoreover, the agent said there will not be enough overhead space to accommodate all carry-on bags. I was worried because of the horror stories of lost luggage, and I specifically planned to not check one. Luckily, I got mine on with no issue.I was on a full flight.Taylor Rains/InsiderCruise passenger embarrassed over wearing sweatpants for 15-day 'trip of a lifetime' after Air Canada failed to deliver her delayed baggage, report saysBecause I booked a basic economy ticket, I did not get a seat assignment or boarding zone at check-in, but the agent told anyone without a zone to wait until zone 5 was called.My boarding pass without a zone or seat.Taylor Rains/InsiderThis meant I was one of the last people on the plane. However, I knew this would be the reality of booking the cheapest fare, so I didn't mind.The plane at the gate in London.Taylor Rains/InsiderOnce I scanned my boarding pass, a small slip of paper popped out of the machine assigning me to seat 41C, which was the plane's last row.Flying internationally on an Air Canada 787.Taylor Rains/InsiderAir Canada's Boeing 787-8 Dreamliner was nothing special and reminded me of most other mainline carriers I've been on.Flying internationally on an Air Canada 787.Taylor Rains/InsiderBusiness class was up front…Air Canada business class.Air CanadaSource: Air Canada…followed by premium economy…Flying internationally on an Air Canada 787.backslashTaylor Rains/Insider…and regular economy.Flying internationally on an Air Canada 787.Taylor Rains/InsiderPremium economy reminded me of United Airlines' premium plus loungers, though Air Canada's appeared slightly less padded. United and Air Canada are both Star Alliance members.United Airlines premium plus.Taylor Rains/InsiderI made my way to row 41 and was surprised to see there were only two seats — middle and aisle. The rest of the economy class cabin was in a 3x3x3 configuration.View from my seat to the window.Taylor Rains/InsiderTechnically, the middle seat was a window, though there was a large gap between it and the fuselage wall. Nevertheless, the open space was the perfect spot to stow my duffle bag.Below the window was a large gap.Taylor Rains/InsiderI stored my carry-on bag a few rows ahead of me because the overhead bins above rows 40 and 41 were for flight attendant use only. This wasn't a big deal because I had everything I needed for the flight in my personal item.Flying internationally on an Air Canada 787.Taylor Rains/InsiderWhile we waited for takeoff, I got settled in my seat and explored the amenities offered.Flying internationally on an Air Canada 787.Taylor Rains/InsiderAccording to SeatGuru, economy pitch on the Boeing 787-8 varies from 30 to 34 inches. My seat had 31 inches of pitch with 17.3 inches of width, which I found to be plenty spacious. However, I am only 5'3" and on the smaller side, so larger travelers may feel cramped.Flying internationally on an Air Canada 787.Taylor Rains/InsiderSource: SeatGuruThe bulkhead and the exit row had plenty of legroom, so I suggest upgrading if you want more space.Flying internationally on an Air Canada 787.Taylor Rains/InsiderAs far as the product itself, it was exactly what I expected. The seat offered good recline…Flying internationally on an Air Canada 787.Taylor Rains/Insider…a TV screen with plenty of movies, TV shows, and games…Flying internationally on an Air Canada 787.Taylor Rains/Insider...USB ports in the screen and outlets under the seat in front...Flying internationally on an Air Canada 787.Taylor Rains/Insider…a large tray table…Flying internationally on an Air Canada 787.Taylor Rains/Insider…an adjustable headrest...Flying internationally on an Air Canada 787.Taylor Rains/Insider...and dimming windows. The dark setting helped passengers block out the sun during the daytime flight.Flying internationally on an Air Canada 787.Taylor Rains/InsiderMoreover, the seat came with a pillow and blanket, which helped me sleep…The last row in the middle (pictured) was reserved for the crew.Taylor Rains/Insider…and the lavatory was large with plenty of space to move around.Flying internationally on an Air Canada 787.Taylor Rains/InsiderFor passengers who don't have wired headphones, like me, Air Canada hands out a pair before takeoff. I used them and thought the audio was fine, and they didn't hurt my ears.Flying internationally on an Air Canada 787.Taylor Rains/InsiderWe pushed back from the gate right on time and were en route to Montreal soon after. The flight took about six and a half hours.Flying internationally on an Air Canada 787.Taylor Rains/InsiderAfter takeoff, I started browsing through the inflight entertainment system. There was a cool moving map that tracked the entire flight…Flying internationally on an Air Canada 787.Taylor Rains/Insider…but I was particularly impressed when I saw the dining menu loaded into the system. Options included a chicken dish with mash and a pasta dish. I chose the pasta.Flying internationally on an Air Canada 787.Taylor Rains/InsiderWhile the meals sounded good on paper, I was extremely disappointed that nothing about Air Canada's food was appetizing.Flying internationally on an Air Canada 787.Taylor Rains/InsiderThe service started about an hour into the flight and I was excited to try the meal. Unlike many other frequent flyers, I like airplane food and have toured several kitchens where it is made.Inside Gate Gourmet's Washington Dulles kitchen.Taylor Rains/InsiderI tried meals prepared by the world's largest provider of airplane food, and here's why I'll never look at inflight meals the same way — but for good reasonsMost recently, I've flown KLM, United, and JetBlue on long-haul flights and loved each meal, so I expected the same from Air Canada, especially being a mainline carrier and part of a major international alliance.International inflight meal on JetBlue (New York to London).Taylor Rains/InsiderBut, to be frank, the taste and texture were gross. The pasta had an unpleasant tangy flavor, while the side salad was just cucumbers covered in too much dressing.Flying internationally on an Air Canada 787.Taylor Rains/InsiderI did eat the roll with butter though, and the chocolate dessert wasn't too bad. That, along with the bag of pretzels I brought, was enough to hold me over until lunch.Flying internationally on an Air Canada 787.Taylor Rains/InsiderHowever, the second meal was not any better. We were offered a chicken or veggie pastry, and I chose the veggie option. There were no sides.Flying internationally on an Air Canada 787.Taylor Rains/InsiderLike the first dish, the pastry was also not very good. The veggies were mashed into a paste, which reminded me of baby food, and I stopped eating it after a few bites.Flying internationally on an Air Canada 787.Taylor Rains/InsiderOn the bright side, the airline does offer free alcoholic beverages to all economy passengers, so I helped myself to Diet Coke and Bacardi.Flying internationally on an Air Canada 787.Taylor Rains/InsiderThe airline also had good coffee, as well as very attentive flight attendants and professional pilots.Flying internationally on an Air Canada 787.Taylor Rains/InsiderThis was my first time flying Air Canada and while I did find the seat comfortable and spacious, I doubt I'll ever book the carrier internationally again.Flying internationally on an Air Canada 787.Taylor Rains/InsiderThe food was simply inedible, in my opinion, and I expected to eat on the flight, so I was hungry for most of the journey.I did like the coffee — it didn't taste burnt like other carriers I've been on.Taylor Rains/InsiderIf I end up having to book Air Canada again in the future due to timing or budget, I will make sure to bring more snacks onboard. And, fortunately, I can rely on a comfortable seat.Flying internationally on an Air Canada 787.Taylor Rains/InsiderRead the original article on Business Insider.....»»

Category: personnelSource: nytAug 7th, 2022

Startup international airline Northern Pacific will fly to Mexico instead of Japan and Korea due to Russian airspace restrictions

The carrier initially planned to fly to Japan and South Korea but closed Russian airspace has forced the airline to delay its plans. Northern Pacific Airways Boeing 757 aircraft.Northern Pacific Airways New US startup Northern Pacific Airways applied for permission to fly from California to Mexico this winter. CEO Rob McKinney told Insider the filing is a "blanket request" and did not reveal specific destinations. The carrier initially planned to fly to Japan and South Korea but closed Russian airspace is delaying its goal. Alaska-based startup Northern Pacific Airways is changing its business plan to fly to Mexico instead of Asia.On Wednesday, the new airline applied for permission from the US Department of Transportation to fly scheduled service to Mexico. The latest development changes the carrier's original plan to connect the US to Japan and South Korea via Anchorage using the Boeing 757 jet.According to the DOT filing, Northern Pacific intends to "to start scheduled service between the United States and Mexico with its B-757 aircraft later this year."CEO Rob McKinney told Insider that the DOT filing is a "blanket request" to operate in Mexico but did not offer any specific destinations. However, he said Central America is also on the table, saying, "we ask for more than we need and then figure out the details later."He emphasized that the goal to launch by the end of 2022 is still on track because they have pilots and flight attendants, and McKinney "doesn't want to stop that momentum.""We already had a maintenance base set up in Ontario, California, so it made sense because there are several destinations with enough traffic in Mexico that we could start more quickly than we could if we launched with a full business model connecting Asia to North America," he said.While the change is surprising considering its initial business model, McKinney told Insider that the carrier has "come across some stumbling blocks" that will push back its Asia timeline but not prevent it from eventually flying to Japan and South Korea. The CEO specified that Anchorage would not be a destination for Northern Pacific until they work out the Asia routes.According to McKinney, the main reason Northern Pacific is changing course to Mexico is due to the ongoing conflict between Russia and Ukraine. When Russia invaded Ukraine in February, western nations retaliated with sanctions to punish President Vladimir Putin, including closing European Union and US airspace.In response, Russia implemented its own airspace restrictions to keep airlines from countries including the US out.As a result, airlines have been forced to detour around Russia and add hours of extra flight time. Because Northern Pacific plans to fly the Boeing 757, the plane is not able to circumvent Russia without ETOPS certifications, which stands for Extended-range Twin-engine Operational Performance Standards.This is a certification that allows twin-engine aircraft to fly routes that, at times, are more than 60 minutes from the nearest airport when operating on just one engine. While it cannot currently use its own metal to fly to Asia, McKinney told Insider that the carrier plans to codeshare on those routes instead but did not say which airline it is partnering with.Those flights are scheduled to begin in the second quarter of 2023, at the latest, with Northern Pacific planes flying the routes in about 18 months once it gets its ETOPS certification.In the interim, while Northern works out the regulator kinks in going to Japan and South Korea, Mexico has proven to be a more realistic option.t"As ironic as it is to fly airplanes south when you're Northern Pacific, that's what we're doing," McKinney said.Read the original article on Business Insider.....»»

Category: worldSource: nytAug 6th, 2022

American is slashing thousands of flights this fall to minimize disruptions amid high demand and labor shortages

In September alone, American has slashed about 7,000 domestic flights from its network, with Philadelphia as the hardest-hit airport. American Airlines cancels 1,175 more flights for July and August.Getty Images American Airlines says it is slashing thousands of flights in September and October. The cuts equate to thousands of flights, many of which are out of Philadelphia International Airport. American told Insider that the changes are "proactive steps to add resiliency into our schedule." American Airlines is reducing its fall flying in an effort to minimize flight disruptions after a summer of travel chaos.On Thursday, Dallas-Fort Worth-based American said it is slashing thousands of flights in September and October, calling the reductions "proactive steps to add resiliency into our schedule" in an email to Insider.The company explained that the adjustments were made in cities with multiple frequencies "with the goal of moving customers to different flights."The worst hit airport will be Philadelphia International Airport, which is one of American's largest hubs. American explained that its original schedule was based on its 2019 flying schedule but "not the current demand environment."Specifically, the airline reduced its flight schedule in Philadelphia by 8.4% in September and 5.3% in October, American confirmed to Insider. The carrier will still fly 213 and 224 average daily departures each month, respectively, which is consistent with the 241 average daily departures from Philadelphia in July, and 228 average daily departures in August."The schedule changes made by American across its hub network, including PHL, are indicative of the current travel atmosphere for all airlines and the need to balance passenger demand with capacity and staffing," Kate Sullivan, the airport's deputy director of strategic partnerships, told the Business Journal.Despite the cuts, the carrier told Insider it will still offer an average of 5,400 daily departures across the nation, which is the largest network of any US carrier.The move comes as the summer travel season causes mass flight disruptions, which have been exacerbated by the pilot shortage, bad weather, post-pandemic demand, and staffing issues.Since May 1, American has canceled or delayed 81,525 flights, according to Flight Aware data. Moreover, the carrier recently grounded 100 regional jets because it does not have enough pilots to fly them and nixed several regional routes, like Philadelphia to Ithaca, New York, and Chicago to Toledo, Ohio."We're sizing the airline for the resources we've available and the operating conditions we face, and we'll make other changes as needed," American CEO Robert Isom said in the company's recent earnings call.American told Insider that it is working to move customers with existing reservations to alternate flights but will offer a refund "under our standard schedule change policy" if the new travel options are not doable.The news comes just a day after the US Department of Transportation proposed a new rule that would require airlines to compensate passengers for delays of three or more hours for domestic flights or six or more hours for international flights.The carrier is not the only airline to reduce its flying this year. United cut 12% of its flights at Newark Liberty International Airport in New Jersey to improve on-time performance. Meanwhile, Delta Air Lines said it slashed about 100 daily flights in July and August to prevent flight disruptions.Read the original article on Business Insider.....»»

Category: smallbizSource: nytAug 4th, 2022

Transportation Department aims to "strengthen" refund protections for air passengers

Following complaints, the Transportation Department is proposing that airlines give refunds to passengers if a flight schedule or itinerary is significantly altered. The Department of Transportation announced a proposal on Wednesday that would require airlines to give passengers refunds if a flight schedule is significantly altered or the airline makes major changes to their itinerary.  In a release, the department said it had received "a flood" of air travel service complaints from consumers with non-refundable tickets who did not travel because of changes or cancellations, as well as COVID-19 pandemic-linked reasons.  The terms for significant change and cancellation, it explained, had not been previously defined.  That has led to "inconsistency" among air carriers and various airlines have reportedly questioned the Transportation Department's authority to require refunds amid the pandemic.  AIRLINE COMPLAINTS NEARLY TRIPLED IN MAY COMPARED WITH SAME PRE-PANDEMIC MONTH Significant changes to a flight would be defined as those to a departure or arrival airport, those that increase the number of connections in the flight itinerary, those that impact the departure and/or arrival times by three hours or more for a domestic flight or six hours or more for an international flight and a significant downgrade in air travel experience due to a change in the type of aircraft flown.  A canceled flight would mean a flight that was published in the computer reservation system at the time of the ticket sale but was not operated by the carrier. In addition, the proposal would require airlines and ticket agents to provide flight credits of vouchers that are valid indefinitely when passengers are unable to fly for certain COVID-related reasons.  GET FOX BUSINESS ON THE GO BY CLICKING HERE Airlines and ticket agents that receive significant government assistance related to a pandemic would be required to give refunds, in lieu of non-expiring travel credits or vouchers.  The proposal faces a public-comment period and an online meeting will be held to discuss the rule on Aug. 22. "When Americans buy an airline ticket, they should get to their destination safely, reliably, and affordably," Transportation Secretary Pete Buttigieg said in a statement. "This new proposed rule would protect the rights of travelers and help ensure they get the timely refunds they deserve from the airlines." CLICK HERE TO READ MORE ON FOX BUSINESS Consumer complaints filed with the department rose nearly seven-fold in 2020 from the year before, and 87% were about refunds. Airline complaints nearly tripled in May compared with the same month three years ago, according to a recent department report.  The Associated Press contributed to this report......»»

Category: topSource: foxnewsAug 4th, 2022

Here"s how much money you"re entitled to if an airline bumps you from an oversold flight

Federal regulations say you could be entitled to up to $1,550 if an airline bumps you from a flight. In this chaotic summer travel season, you're entitled to a payout if you're involuntarily booted from an overbooked flight.Robert Alexander/Getty Images Air travel is especially chaotic this summer.  If you're involuntarily bumped from a flight, US regulations say you're entitled to compensation.  The dollar amount depends on the length of your delay and the price of your ticket.  Mayhem is the theme of summer air travel this year. From lost bags and smelly suitcase mountains, to staffing shortages, to thousands of canceled flights, it appears as though air travel is fraying at the seams. Much of the chaos is tough to avoid, but if you're bumped from an overbooked flight, you're entitled to compensation. When airlines need to pay bumped passengersIf a flight is overbooked, and more passengers show up than the airline anticipated, the airline is first required to ask if anybody is willing to voluntarily give up their seat, according to the US Department of Transportation. Airlines often offer vouchers or other compensation to passengers who agree to be rebooked on a later flight. If there aren't enough volunteers, airlines may resort to bumping passengers, which the DOT calls "involuntary denied boarding." According to the agency, travelers are eligible for compensation if they: had a confirmed reservation, checked in on time, arrived at their gate on time, and will be delayed by at least one hour due to rebooking. How much involuntarily bumped passengers are entitled to receiveThe amount an airline has to pay involuntarily bumped passengers depends on the price of their ticket and the amount of time they'll be delayed in getting to their destination. For domestic flights, passengers delayed by 1-2 hours are entitled to 200% of their one-way fare. Airlines can decide to cap the amount at $775. Those delayed by two hours or more are entitled to 400% of their one-way fare, capped at $1,550. For international flights, passengers delayed by 1-4 hours are entitled to 200% of their one-way fare, also capped at $775. Those delayed by four hours or more are eligible for 400% of their one-way fare, capped at $1,550. In most cases, airlines have to provide compensation at the airport on the same day, according to the DOT. When airlines aren't required to pay bumped passengersThere are a handful of situations in which the regulations outlined above don't apply.According to the DOT, passengers aren't entitled to a payout if they're involuntarily bumped due to an aircraft change or weight and balance issues. The rules also don't apply to charter flights, small aircraft that hold fewer than 30 passengers, and flights originating outside the US. Passengers who are kicked off of a flight for being unruly, drunk, or "having an offensive odor that is not caused by a disability or illness," don't need to be paid for their trouble. Read the original article on Business Insider.....»»

Category: topSource: businessinsiderAug 1st, 2022

4 days of chaos: A maid of honor traveling to her sister"s wedding in Greece says Air Canada lost her dress and turned her trip home into a "nightmare"

The Hagen's arrived home in Wisconsin two days later than planned after a friend flew them in a 4-seat plane across Lake Michigan in a thunderstorm. Air Canada Boeing 737 MAX 8 takes off from Los Angeles international Airport on July 30, 2022 in Los Angeles, California.AaronP/Bauer-Griffin/GC Images A maid of honor flying to her sister's wedding in Greece says Air Canada lost her dress.  Then, her trip back to the US turned into a 4-day ordeal after multiple flight delays and cancelations.  That same week, Air Canada announced it would cut 150 flights per day through July and August. A maid of honor flying from Minneapolis to her sister's wedding in Greece this June says Air Canada lost her bridesmaid dress, canceled flights, and turned what was supposed to be a 24-hour trip home into a four-day travel "nightmare."The passenger, Kailey Hagen, made it back to her 17-month-old son two days later than planned after a friend who is a pilot picked up her and her husband Ryan on a four-seater plane and flew them home through a thunderstorm, she told Insider. "That might sound scary, but my relief at never having to fly Air Canada again overwhelmed all my other emotions," Kailey said. The couple's story is one of thousands of trips upended as understaffed airlines struggle to handle this summer's explosive travel demand. On June 30, the same week the Hagen's return flight was delayed, Air Canada announced it would remove 150 flights per day from the remainder of its summer schedule in order to cut down on passenger volume. A spokesperson for Air Canada said the airline deals with their customers "directly" and that they "understand how important it is for customers to arrive with their bags and how frustrating and disappointing it is when journeys are interrupted.""All parts of the global air transport ecosystem must work well in order for the overall journey to be smooth," they added. "We continue to work very hard both internally and in cooperation with our partners to further improve the entire air transportation ecosystem."Flying over the Michigan shoreline heading into the thunderstorm (left) and lost baggage piling up at the Athens airport (right).Courtesy of Kailey and Ryan HagenKailey said the initial issue of her lost baggage "put a lot of stress" on her and her sister (the bride) as "the entire bridal party had to scour the island for a replacement dress" the day before the wedding.But the real chaos began during the Hagens' journey back to the US, when their flight from Athens to Montreal was delayed by 3 hours, causing them to miss their connecting flight to Minneapolis. Following the delay, Air Canada rebooked their flight and added a second layover in Toronto. "Instead of arriving in Minneapolis on 8 p.m. Sunday night, we'd now be getting in about 1:30 p.m. Tuesday after staying overnight in Montreal, flying to Toronto Monday, and staying overnight there," she said, noting an Air Canada employee said their 6.5-hour wait for support was a regular occurrence lately."By the time we reached the counter, we'd been awake for 30 hours straight. We were rewarded for our patience with the only helpful Air Canada employee we encountered on our entire trip," Kailey continued. "She seemed genuinely upset when she heard our story ... She also got us hotel, transportation, and food vouchers. But she wasn't able to find us a better flight."The next morning, they finally landed in Toronto after yet another round of delays — only to find that their last flight to Minneapolis had been canceled. Air Canada automatically rebooked them onto a Wednesday morning flight to Philadelphia with a connection to Minneapolis leaving in the afternoon."By this point, we'd been away from our 17-month-old son for over a week and for over 24 hours longer than we should've been gone," Kailey told Insider. "We had to struggle to arrange childcare while at the same time figuring out how we were going to get home. We decided we could no longer trust Air Canada, so we took matters into our own hands."After scouring the airport for a rental car, the Hagen's drove four hours from Toronto to Flint, Michigan, where their pilot friend picked them up.They got back to their house in Wisconsin at 10 p.m. on June 28, she said, adding almost two full days of additional air travel. Then, because their car was still parked at the airport in Minneapolis, they made an eight-hour round-trip drive the next day to pick it up. Overall, the whole ordeal took four days. In an email to customers sent June 29, Air Canada's CEO Michael Rousseau apologized for recent delays and said the airline is working to improve."Regrettably, things are not business as usual in our industry globally, and this is affecting our operations and our ability to serve you with our normal standards of care," Rousseau wrote. "Around the world, there are recurring incidents of flight delays and airport congestion, resulting from a complex array of persistent factors impacting airlines and our partners in the aviation ecosystem."Read the original article on Business Insider.....»»

Category: topSource: businessinsiderAug 1st, 2022

Qantas passengers were delayed on an airport runway for almost the length of their flight due to a technical glitch

A glitch affecting multiple Qantas flights caused planes to be grounded for around 90 minutes while the airline tried to resolve the issue. A Qantas technical glitch led to flight delays across Australia on Sunday.Qantas Airways A technical glitch led to several Qantas flight delays across Australia and New Zealand on Sunday. Passengers said they were left on "packed planes" on airport runways. One passenger complained on Twitter that the delay was almost as long as the flight. Qantas passengers across Australia were left on packed planes on airport runways due to a technical glitch on Sunday, multiple news outlets reported.The glitch grounded planes for around 90 minutes from 2.30 p.m. Western Australia (WA) time while the airline tried to resolve the issue, The West Australian reported.The local news outlet reported that airline staff told passengers that planes couldn't take off until the computers were running as usual.Some affected passengers complained on social media about the delays.One passenger said that travelers were "sitting on fully packed planes on the tarmac" and called the 90-minute delay "pretty ridiculous" for a flight of only two hours.Another traveler suggested it may have been quicker to drive to their destination, Canberra, than wait for the delayed flight. Both international and domestic flights from Melbourne and Sydney airport were affected by the technical issues on Sunday, per The Guardian.The glitch also affected some flights in New Zealand. One traveler said via Twitter: "Still waiting at 7 pm to leave on my @Qantas plane from Auckland that was meant to leave at 5.40 pm!!!"Representatives for Qantas did not immediately respond to Insider's request for comment made outside of normal working hours.A Qantas spokesperson told The Guardian on Monday: "We have resolved an IT issue that caused delays of around one hour for some flights on Sunday afternoon."Airline representatives said that at least a dozen flights had been delayed but said there had been no cancelations due to the glitch, per The Daily Mail. Eight Qantas flights due to depart from Sydney airport on Monday were canceled, per The Guardian, but the outlet reported that the cancelations were due to staff shortages and sickness, as cases of Covid-19 and flu increase across the country.Read the original article on Business Insider.....»»

Category: worldSource: nytAug 1st, 2022

"I"m heartbroken": From honeymoons to funerals, this summer"s flight chaos is throwing a wrench in the return of major life moments paused during the pandemic

Travelers flying to honeymoons, weddings, funerals, birthdays, and memorials amid this summer's flight chaos shared their stories with Insider. Passengers in Toronto Pearson International Airport on July 22, 2022.Steve Russell/Toronto Star via Getty Images This summer's flight chaos has disrupted long-awaited trips pushed back during the pandemic.  Travelers flying to honeymoons, weddings, funerals, birthdays, and memorials shared their stories with Insider.  "I just feel like on a human level ... they should at least give us a little more respect," one traveler said.  Ellen and Dom sprinted through the Denver airport wearing matching bride and groom T-shirts, desperately trying to rebook their flights to Italy in time for their honeymoon cruise departing Venice on July 3, the next day.Their first flight from Denver to Toronto was delayed, meaning they would miss the next two flights to Montreal and Venice. With no Air Canada employees in sight and a call hold time of over two hours, their dream vacation quickly transformed into a travel nightmare, they told Insider. Over 16 hours later, they boarded the cruise in Venice thanks to an American Airlines crew member who gave them his extra stand-by ticket. But when friends and family ask the couple about their honeymoon, even the good memories feel tainted by the stress of the journey, they said. "I was emotionally raw," Ellen, who asked for her last name to be redacted for privacy, said. "It just stinks that this happened on such a momentous occasion."Air Canada did not immediately respond to Insider's request for comment. However, in an email reviewed by Insider sent to a passenger seeking help finding luggage that has been missing for 28 days, Air Canada CEO Michael Rousseau said the company is "working in close cooperation with airports, government, and its third‑party service providers" in an effort "to return our industry to pre‑pandemic standards of operation.""Regrettably, things are not business as usual in our industry globally, and this is affecting our operations and our ability to serve you with our normal standards of care," Rousseau wrote in the note. "... Around the world, there are recurring incidents of flight delays and airport congestion, resulting from a complex array of persistent factors impacting airlines and our partners in the aviation ecosystem."The newlyweds — a teacher and firefighter from Colorado — are just two of thousands who've had their plans upended as understaffed airlines struggle to handle this summer's explosive travel demand.Airline passengers traveling to family vacations, weddings, funerals, birthdays, and memorials told Insider how this summer's flight chaos has tampered any hope of returning to a pre-pandemic normal when it comes to international travel. Pandemic-delayed vacations get pushed even further Angela Hyre and her 14-year-old daughter Sydney.Courtesy of Angela HyreAngela Hyre first booked the mother-daughter vacation in 2019 as an elementary school graduation present.Pushed back over the next three years due to the pandemic, Hyre and her now 14-year-old daughter Sydney were "ridiculously excited" for the 10-day tour of Europe that would finally take place this June — now a celebration of Sydney's start to high school. But on June 12, their Delta flights from Charlotte to Rome were delayed over the next two days, travel documents show. In the airport hotel, Hyre said her daughter "cried herself to sleep" and asked to give up on the trip entirely and go home. She didn't receive her luggage until 32 days later. Delta did not immediately respond to Insider's request for comment. "I'm heartbroken because this was such a trip that we planned together," she said, adding that she spent almost $6,000 on replacement clothes, items and the airport hotel room. "We want a do-over."Meggin Hurlburt sleeping on the floor in the United Airlines club after her family's flights to Costa Rica were delayed.Courtesy of Meggin HurlburtMeggin Hurlburt, a business owner from San Diego, planned to fly to Costa Rica to spread the ashes of her quadriplegic brother Micah, who died this January after being infected with COVID-19."We planned [the trip] in honor of him because he wanted to move there ... He loved Costa Rica so much," Hurlburt told Insider. "So when we planned it, it was the one thing that we were looking forward to, to kind of get away from ... the trauma and the sadness." When Southwest Airlines canceled their flights on June 23, the family ended up spending $5,000 on new flights, hotel rooms, and Ubers, she told Insider. Southwest refunded the taxes and sent flight vouchers worth just $300, Hurlburt said, adding that she's emailed the airline four times explaining the situation. "I just feel like on a human level and emotional level they should at least give us a little more respect for what we went through and what the cancellation ended up putting us through," Hurlburt said.She continued: "It seems like they're so inundated with these issues that they're just saying 'No, we're not going to do anything to help you or make up for your loss and you just have to deal with it.'" A spokesperson for Southwest said in a statement shared with Insider that the airline offers its "sincerest regret regarding disrupted travel plans.""In these situations, we do our best to make things right, and we work directly with customers who have been impacted by disruptions," the spokesperson said. "Additionally, when a flight is canceled by Southwest, and the customer chooses not to travel, the customer can retain their travel funds from the ticket for future travel or request a refund of the ticket."Read the original article on Business Insider.....»»

Category: smallbizSource: nytJul 31st, 2022

When Checking a Bag at the Airport Is Worth It—And When It Isn’t

The recent uptick in air travel and flight delays have travelers questioning if it’s a good idea to check a bag The recent uptick in air travel and flight delays have travelers questioning if it’s a good idea to check a bag. Summer vacations, holidays, and weddings have kept airlines and airports busy the past couple of months, with air travel up back to pre-pandemic numbers. More than 2 million people flew out of U.S. airports each day last week, according to the Transportation Security Administration (TSA). The air travel industry may not be equipped to handle the demand after more than two years of COVID-19 travel restrictions, though. Large-scale staffing shortages have become a major problem for airlines. [time-brightcove not-tgx=”true”] Between July 5 and 14, more than 54,000 flights were delayed worldwide, making up 20.8% of all flights in that timeframe, according to FlightAware, an aviation data collection company. Delays and cancellations were almost as common back in 2019, but FlightAware credits this year’s mania to the delays clustering around holidays and other high-trafficked periods. With lost luggage becoming more common—as the airline industry struggles with staffing shortages, delays and cancellations—checking luggage or sticking with a carry-on could make a significant difference in a person’s travel experience. Is it ever a good idea to check a bag? Checking luggage is a classic part of air flying that most travelers are accustomed to. Roughly 55% of travelers check some or all of their luggage while flying, according to a survey from Go Group LLC. Kareem George, owner of Culture Traveler and a member of Travel + Leisure’s 2022 A-List Travel Advisory Board, says that checking luggage is convenient if you want to pack more, especially for longer trips, and for avoiding the hassle of lugging around your items in the airport. “When you have your carry-on bag, it’s one more item. Yes, you have complete control, but you are more encumbered through travel. You’re not able to walk through the airport with just a backpack or purse,” George tells TIME. More from TIME Checked luggage also has fewer content restrictions, which provides ample space for liquids and souvenirs for loved ones on the way home. It can also be a better option for travelers with young children or disabilities that can make it harder to navigate the airport. Travelers who decide to check luggage should pay attention to additional fees for the service though. Checked bags for domestic travelers start around $30 for one bag and increase for each additional bag. The weight limit is generally 50 pounds per bag and bags that weigh more than that can cost travelers over $100. Read More: Air Travel Is Hell This Summer. And It Won’t Be Fixed Anytime Soon “Lost” luggage isn’t common with 92% of missing bags found and returned to their owners, SITA reported, but checking luggage can also slow travelers down. In April 2022, almost 220,000 bags were mishandled by U.S. airlines, which means they were lost, damaged, stolen, or delayed, according to the U.S Department of Transportation. SITA reports that 77% of baggage mishandlings are a result of delays. “With delays and cancellations, there are more chances for your luggage to go astray,” Wendy Perrin, a travel blogger, tells TIME. Delta Air Lines took up a creative solution on July 11 to reunite travelers with their luggage after a flight was canceled. Delta flew a passenger plane from London to Detroit full of only 1,000 pieces of luggage. The luggage-only flight was an effort to speed up returning travelers’ checked luggage and to help clear the baggage pileup at Heathrow Airport. Such measures are interesting approaches to overcoming ongoing flight delays and cancellations. Sticking to carry-on luggage Carry-on luggage, typically restricted to one small suitcase or duffel bag and another smaller bag or item, has to fit under your seat or in the overhead compartment on the plane, which can make it tougher to pack due to size constraints. During busy flying seasons, though, keeping luggage with you can be helpful. “If you can manage to fly only with carry-ons, then you’re in better shape for a lot of reasons,” Perrin says. “I personally only want to use carry-ons.” Carry-ons are touted as a practical option to pack efficiently and to have greater and quicker mobility during transit. “Based on the disruptions we’re currently seeing with airlines, this is definitely a strong push in favor of the carry-on only because it gives you an extra layer of control and less worry. You’re able to go right to the gate, get on and have everything with you,” George says. Connecting flights are another factor in the decision to fly with a carry-on. “You have a higher success rate of making tight connections. We always advise as much space as possible, within reason, between connections for comfort [and] not to miss them, but there are instances where it’s hard to avoid that. When you have everything in your carry-on, you’re able to just get up and go,” George says. Domestic and international travel isn’t too different in terms of transporting luggage, but Perrin mentioned that Europe tends to have slightly different size and weight restrictions for carry-ons and George said it’s important to note that traveling through different countries with checked luggage is an added hassle if it gets lost or delayed. What can you bring in a carry-on? A Delta Air Lines representative highlighted that although traveling with checked luggage or carry-on luggage only is a personal choice, there are some items that passengers should always bring with them on the plane, such as medication and medical equipment. On occasion, airline officials may ask travelers to check their luggage when there’s no more space on the plane, and travelers need to be prepared to keep some items with them. “Say you’re at the gate and the gate agent says, ‘We need you to check your bag.’ Take out medical equipment, your keys, your wallet, and keep those things with you,” the Delta representative said. Read More: Going on Vacation This Summer? Welcome to the ‘Revenge Travel’ Economy Over the years, airlines have squeezed more seats in tight planes for higher profits without adding enough storage to keep up with the flight capacity. Additionally, the growing trend of checked luggage fees makes more travelers opt for carry-on only travel, but some airlines have started charging a fee for carry-on luggage too. United, Spirit, and Frontier all charge fees for full-size carry-ons with select tickets. The Delta representative pointed out that medical devices, such as CPAP machines, qualify as additional carry-on items outside of the regular two items allowed. There are also some exceptions for liquids, including liquid prescription medications, breast milk, and infant formula, which don’t have quantity limits in carry-ons. TSA guidelines limit each passenger to carrying 3.4 ounce-containers of liquid, cream, or gel items in their carry-on luggage, besides the aforementioned medical exceptions—an added inconvenience for passengers flying carry-on only. Ultimately, choosing between the checked and carry-on luggage methods is a personal decision that depends on lifestyle and preferences......»»

Category: topSource: timeJul 29th, 2022

Delta is adding 3 all-new international routes to its network, 2 of which have never been flown before by the carrier — see the list

Delta is continuing to launch new international routes post-pandemic, as well as restart suspended ones, as pent-up demand for travel skyrockets. Delta A350-900.Oleh Yatskiv/Shutterstock Delta Air Lines is launching three new international routes to Cape Town, Tahiti, and Tel Aviv. Both Atlanta to Cape Town and Los Angeles to Tahiti routes have never been flown by Delta before. The news comes as airlines continue to expand their international networks post-pandemic. Beginning this winter, Delta Air Lines will launch three all-new international routes, including two that have never been operated by the carrier before.On Friday, mainline giant Delta announced the addition of three international routes to its network — Cape Town, Tahiti, and Tel Aviv. "Offering our customers new and additional access to these international cultural powerhouses is central to our unwavering commitment to connect the world," Joe Esposito, Delta's SVP of network planning, said in a press release.Flights to Cape Town will operate from Atlanta, while flights to Tahiti will originate in Los Angeles, both beginning on December 17. Delta already flies 10 weekly flights to Cape Town and Johannesburg in South Africa but does not currently fly to Tahiti.The expansion is the first time Delta has flown between the two city pairs, according to the carrier. United Airlines also recently announced a never-before flown route between Washington, DC and Cape Town, which is scheduled to begin one month ahead of Delta's service on November 17.Delta's route to Cape Town comes shortly after the airline got regulatory approval to fly a triangular route bwtween Atlanta, Johannesburg, and Cape Town. Instead of flying to Cape Town via Johannesburg, the carrier will now have nonstop options to both from Atlanta, according to The Points Guy.In addition to Cape Town and Tahiti, Delta will launch a route between Atlanta and Tel Aviv next May, bringing the carrier's total weekly flights to the Israeli city to 13. The last time Delta flew the route was in 2011.While Delta is expanding its Tel Aviv service, rival American Airlines recently announced it canceled a planned route from Dallas/Fort Worth due to soft demand.Delta's international expansion follows the carrier's slow progress in returning to overseas destinations after the pandemic, like Copenhagen, Seoul, Prague, and Tokyo.The carrier also announced on Friday the opening of an all-new 9,332 square-foot SkyClub lounge at Tokyo's Haneda Airport, making Delta the only US airline with a lounge at the airport. While the move is good for premium customers, Japan is still closed to independent tourists, though those on guided tours can visit.Here are the full details of Delta's new international service.Between Atlanta and Cape TownCape Town - stock photoJohannes Mann / Getty ImagesThe thrice-weekly service will launch on December 17 and run on Mondays, Thursdays, and Saturdays using an Airbus A350-900 aircraft. Delta will not have competition on the nonstop route.Between Los Angeles and TahitiWe enjoyed amazing views from our hotel in Tahiti at sunset.Kara WilliamsThe thrice-weekly service will launch on December 17 and run on Tuesdays, Thursdays, and Saturdays using a Boeing 767-300ER aircraft. Delta will not have competition on the nonstop route. Delta will compete with Air Tahiti Nui and SkyTeam alliance member Air France on the route.Between Atlanta and Tel AvivTel Aviv cityscape.Francesco Russo/View Pictures/Universal Images Group/Getty ImagesThe thrice-weekly service will launch on May 10, 2023, and on run on Wednesdays, Fridays, and Sundays using an Airbus A350-900 aircraft. The first westbound flight to Atlanta will begin on May 8. Delta will not have competition on the nonstop route. Delta will not have competition on the nonstop route.Read the original article on Business Insider.....»»

Category: topSource: businessinsiderJul 29th, 2022

Global Air Travel Logjam Stumps Airlines, Disrupts Countless Summer Travel Plans

Global Air Travel Logjam Stumps Airlines, Disrupts Countless Summer Travel Plans By Janice Hisle, of Epoch Times Summertime is supposed to be joyful for travelers heading to vacation destinations—and airlines, too, because that’s when they typically rake in cash by the barrel. But 2022 has ushered in a summer of discontent for passengers and airlines worldwide, as airlines’ plans for rebounding from the COVID-19 pandemic travel slump have hit one logjam after another. Across the globe, especially in Europe, there’s a new epidemic: canceled, overbooked, and delayed flights—and airport storage areas overflowing with lost and misdirected baggage. These once-rare annoyances of air travel are now more commonplace; travelers who took smooth operations for granted now expect snafus—a new mindset that has changed the way they plan trips. To prevent issues, savvy travelers are increasingly entrusting delivery services like FedEx or UPS to transport luggage to their destinations. Some are putting GPS-enabled devices into their luggage, such as Apple’s AirTag or the Tile tracker. And people traveling in groups are sprinkling a few pieces of clothing per person into each checked bag instead of risking having someone lose an entire vacation wardrobe. Airport information screens are showing “ON TIME” less frequently this summer. (Stock photo/Matthew Smith/Unsplash) For now, if an air traveler manages to have a leisurely getaway and hassle-free experience, they might feel like they’ve won the lottery. Chances for bad experiences have increased, a trend likely to continue as the summer progresses, says Jay Ratliff, an aviation expert with more than three decades of experience. “Travel used to be something we enjoyed. But it’s turned into something we endure,” he said. One day last week, Ratliff’s email was brimming with more than 800 new messages, many of them from fed-up airline customers turning to him for help—or to vent. “I’ve never seen it this bad, industry-wide,” said Ratliff. “There are a lot of things contributing to this mess that we’re in, but it comes down to the airlines trying to operate too many flights, and they simply didn’t have enough employees to pull it off,” Ratliff said, noting the situation is “10 times worse in Europe.” Ratliff said that the percentage of flight delays serves as a barometer for how bad the problems are. During average years, he would see single-digit percentages of delayed flights for many airlines across the globe. But one day last week, 54 percent of British Airways flights were behind schedule, for example. He rattles off other recent jaw-dropping statistics at major hubs: In Brussels, Belgium, up to 72 percent of flights were late, and in Frankfurt, Germany, 68 percent of flights were delayed. In many cases, flight delays cause missed connections. When those passengers seek rebooking, the airlines often cannot find seats for them because flights are filled. That can leave passengers stranded at unintended destinations for hours, or even days. Ratliff said that several airports have been “begging airlines to stop selling tickets because terminals are filling up” with travelers waiting for rebooked flights. Adding to the mess: rental cars are scarce, another COVID-created problem. When pandemic was raging, few people were renting cars. That prompted rental companies to sell portions of their fleets. They also halted plans to buy replacements. Now that travelers are back, rental agencies are having problems securing new vehicles, which are selling at inflated prices. So when people try to get a rental car at the last minute, either because they failed to plan or were stranded by flight disruptions, they often rely on Uber or Lyft, or they may roam the airport for a prolonged period. Lufthansa was forced to cancel flights affecting about 130,000 passengers because of a worker strike set for July 27, 2022. (Kai Pfaffenbach/File Photo, 2020/Reuters) This week, Europe’s woes worsened. German-based Lufthansa airlines announced it was canceling “almost all flights to and from Frankfurt and Munich.” The cancellations took effect July 27 because a union representing ground workers was waging a single-day walkout to demand higher pay. In a statement, the airline said the impact was “massive;” cancellations affected more than 130,000 passengers. Ratliff, who worked in management for Northwest Airlines from 1981-2001, explained how the COVID-19 pandemic set the stage for the current crisis. Airlines were forced to cut their workforces through layoffs and early retirements. Those measures were necessary to stay afloat when demand for air travel slowed to a trickle during the pandemic’s worst surges in 2020-21. “What business can survive with 95 percent of their customers no longer knocking on the door?” he asked. Airline executives reasoned that travel demand would eventually come roaring back—and when it did, they’d hire replacements for the former employees. But it wasn’t that simple. “They found they weren’t able to hire as fast as they thought they could,” Ratliff said. Background screenings and training for new workers can be time-consuming, too. As a result, many airlines and airports remain understaffed in many job categories, ranging from pilots to baggage handlers to ticketing agents and customer service reps. Suitcases are seen uncollected at Heathrow’s Terminal Three baggage reclaim, west of London, on July 8, 2022. (Paul Ellis/AFP via Getty Images) Anticipating a staffing shortfall, airlines cut back flights during summer, when they would typically add flights. Those cutbacks surely made airline executives wince, Ratliff said. “They want as many of those ‘silver revenue tubes’ flying as they can during the summer,” he said, “because that’s the time when they make their money.” However, Ratliff said that even the curtailed flight schedules “assumed a perfect scenario” from May-June this year. During the Memorial Day weekend travel rush, it became clear that those ideal projections were unrealistic; systems disintegrated if bad weather rolled in or if a handful of employees called in sick, sometimes suffering from COVID-19. Such unpredictable events are capable of touching off a domino effect of airport problems. That was true even in the pre-pandemic era. But this summer, the airport house-of-cards is so precarious, a major thunderstorm could cause “a coast-to-coast cascading problem” that might persist for weeks, Ratliff said. Still, U.S. airlines are faring better than European ones. Airlines in Europe are having more trouble adjusting because demand for travel in those nations continued to lag while U.S. travel demand gradually picked up. During that ramp-up period, especially in the past year or so, U.S.-based airlines “learned some things,” Ratliff said; executives could see that they would need to curtail flights because they lacked the personnel to keep pace. Meanwhile, Europe faced a 77-percent drop in international traffic—or more—“and then, all of a sudden, here they come,” travelers flocking to Europe to fulfill long-delayed travel itineraries, Ratliff said. Europe’s air-travel landscape is “a crazy, crazy mess,” Ratliff said, blaming it on flight schedules that were even more “aggressive” than many American air carriers’ schedules. “This is a self-inflicted airline problem,” Ratliff said. “They rolled out this summer schedule thinking they could operate more flights than they were able to do. They miscalculated. And who’s paying for it? The poor passengers.” Travelers who expected to follow a nice, curved arc from their point of origin to their destination instead ended up bouncing along a zigzag path. In the worst single travel nightmare that Ratliff had heard of, a family started its journey with seven boarding passes—and ended up with 96 of them. KLM, a Dutch airline, recently suffered a baggage system malfunction. This 2020 file photo was taken in Amsterdam. (Piroschka van de Wouw/Reuters) A synopsis of that family’s odyssey: After leaving Washington’s Dulles Airport, the group ended up missing flights, then being rebooked in multiple international hubs. “And, of course, their bags—did they keep up?” Ratliff asked. “Ha, not a chance!” Additional problems with flights and baggage seem to grab headlines every few days. Last week, a baggage-system malfunction at Amsterdam Airport Schiphol caused KLM (Royal Dutch Airlines) in the Netherlands to take an unusual step. On July 20, the airline could not process luggage for most of the day, the airline said in a statement. As a result, “thousands of suitcases” were left behind while their owners traveled to other places. The next day, July 21, KLM refused to accept checked bags for passengers traveling between European cities. The goal was to “free up as much space as possible” on that day’s flights so that left-behind baggage could be transported. In the U.S., there is a shortage of baggage handlers partly because of uncompetitive wages, Ratliff said. In some places, those jobs pay about $16 an hour, he said, “and you could go work at McDonald’s in that same airport for $20 an hour—so why would you want to go out and work in all kinds of weather when you can be inside and make more money?” Many travelers are putting tracking devices on their luggage—but that doesn’t always help. Even if the tracker reveals the bag’s location, some passengers are reporting that airlines are telling them to travel to distant cities to retrieve their bags. Existing methods for reuniting lost bags with their rightful owners are being stretched to their limits by the current crisis—which affected Joanne Prater and her family in ways they never anticipated. Prater, who is Scottish and lives in the United States, says her 50-day quest to recover a checked bag has made her painfully aware of the inconvenience, stress, and emotional impact that people can experience over checked items that go missing. Longing to visit her family in Scotland, Prater scored a deal for half-price airfare: $500 per person, including checked bags. She, her husband, and their three sons drove from their Cincinnati-area home to Chicago. On June 6, they boarded an Aer Lingus flight and were bound for Dublin, Ireland, and Glasgow, Scotland. But when the family arrived at their destination, one bag belonging to her two youngest sons, ages 12 and 8, was missing. As a result, the boys had only “the clothes on their backs,” Prater said. Worse yet, the bag contained a varsity jacket that holds special meaning for the family, along with team jerseys that the boys wanted to show off to their relatives. “How do you explain to your children that their favorite clothes are missing?” Prater said. After it became clear that the boys’ bag wouldn’t materialize anytime soon, the family purchased several outfits for them, paying the U.S. equivalent of about $500. Prater repeatedly called the airline, sometimes stuck on hold for 45 minutes, only to have the call disconnected or to be in touch with a representative with whom she had communication difficulties. She finally resorted to returning to the Glasgow airport during her vacation, hoping that in-person contact would prove more fruitful than phone calls or electronic messages. At the airport, an Aer Lingus employee did seem sympathetic to her concerns. To Prater’s surprise, the employee escorted her into a corridor that was outside public view. There, a sight took Prater’s breath away: the hallway was lined with hundreds of pieces of luggage and other lost articles, such as strollers, car seats, and golf clubs. “People save all their lives for a dream vacation to come to my country, Scotland, where golf was invented, only to have their golf clubs lost? I mean, men collect clubs, and they’re expensive; you’re not bringing Fisher-Price clubs to Scotland to play golf,” Prater said. “It was just gut-wrenching to me. I’m standing there thinking about all of these poor families without their strollers, without their car seats, without their clothing.” Despite repeated attempts to find the missing suitcase,  the Praters returned home to the United States without it.  Prater continued her attempts to file various complaints with the airline, to no avail. Prater said she feels a kinship with other people who have formed groups on social media to vent their frustrations and to try to help each other locate their lost belongings. As of July 26, there was still no sign of the Praters’ bag, which was last seen in Dublin in early June, Prater said she was told. When The Epoch Times asked Aer Lingus for comment on Prater’s situation, the airline responded via email: “We understand the concern and frustrations felt by our customers whose baggage has been delayed and the impact this has had on their travel plans. Regrettably, our airline is being impacted by widespread disruption and resource challenges.” The airline also said it is taking steps to resolve the issues, including enlisting help from third-party companies to return items to their owners. Prater said she isn’t holding out much hope that the lost bag can be found, yet she still isn’t giving up because, “at this point, it’s about accountability.” It angers her that airlines seem to have offered flights and baggage services that they were ill-equipped to provide. “I’m probably never going to check a bag again because of this experience,” she said. Ratliff, the aviation expert, said he doesn’t see the airline crisis abating quickly. He predicts issues could persist into mid-2023. In his view, “If the airlines have packed airplanes now, treating passengers the way they’re treating them, there’s not really an incentive for them to change how they’re doing things.” Troubleshooting Tips for Travelers Jay Ratliff, an aviation expert, provides these tips for avoiding airline-related hassles: Make your reservations as far in advance as possible, which also protects you from fare increases. Catch the first flight in the morning. “There is no more important flight of the day for an airline than that first flight of the day,” he said because airlines know that if that flight goes out on time, it’s more likely that the rest of that day’s flights will follow suit. “And,” Ratliff said, “it’s going to be the cleanest airplane because no one has been flying in it yet.” Put a copy of your itinerary into your bag before you close it, increasing the chances that an airline employee will be able to return your bag to you if it is lost. Consider purchasing a tracking device such as Apple’s AirTag or a Tile. Take a photograph of your bag as you’re checking in to aid in locating it. Make sure you never put essential items such as medication or car keys into a checked bag. Allow extra time at the airport, reducing the chance you’ll miss your flight and face a nightmare rebooking it. “Let’s not play the game of ‘let’s see how close we can cut it,’” he said. If you have an important event such as a cruise ship departure or a wedding to attend at your destination, build a “buffer” into your travel plans. If your flight is delayed or canceled, use social media to contact airlines because they likely have more people working on social media than they do working the phones, Ratliff said. Be succinct in sharing what’s going on and what you need. If all else fails and you have a horrible experience with your flight or luggage, fill out an airline complaint form with the U.S. Department of Transportation (DOT). “That completely changes the tone of the conversation,” Ratliff said. “The airlines can ignore us (individual passengers), but they can’t ignore the DOT.” Tyler Durden Thu, 07/28/2022 - 23:10.....»»

Category: dealsSource: nytJul 29th, 2022

I toured a private jet for the first time — it had 7 beds and 2 bathrooms but didn"t seem worth the $65 million price tag

I got the opportunity to tour a private jet during Britain's hottest day on record. See inside the Qatar Executive Gulfstream G650ER. The Gulfstream G650ER is one of 12 owned and chartered by Qatar Executive.Stephen Jones / Insider I toured a private jet for the first time at Farnborough International Airshow.  The Gulfstream G650ER is a popular model among billionaires, including Elon Musk and Jeff Bezos.  The cabin was impressive, but I'm not convinced the cost will ever be worth it.  I've never been on a private jet. I typically fly economy, usually low-cost regional carriers like Ryanair and easyJet where the idea of cabin luggage, or even guaranteeing sitting next to your friend comes with a fee.People board an easyJet flight at Gatwick AirportGareth Fuller/PA Images via Getty ImagesThe idea of an exclusive, $65 million private jet with its own private bedroom and bathroom is a luxury. When I was given the chance to take a look at this year's Farnborough International Airshow, I had to take a look.The Gulfstream G650ER is one of 12 owned and chartered by Qatar Executive.Stephen Jones / InsiderQatar Executive is a subsidiary of Qatar Airways, and is among a small number of commercial airlines to have a division dedicated to letting wealthy people charter private jets.The Qatar Executive plane was on display alongside two other Qatar Airways jets, a Boeing 787-9 Dreamliner and a Boeing 777-300.Stephen Jones / InsiderQatar Airways' little-known private jet division is finding success by acquiring some of the world's most expensive business aircraft.The airline has 12 Gulfstream G650ER jets, and has three set to be delivered by the end of 2022.The Gulfstream G650ER on display at Farnborough International Airshow.Stephen Jones / InsiderThe jet is a favorite among wealthy business executives. Elon Musk purchased the model in 2016 for $70 million. Jeff Bezos and Bill Gates also use the jet.Elon Musk and the Gulfstream G550 jet.Sean Zanni / Contributor/Getty Images; Courtesy of JetcraftTake a look inside Elon Musk's $70 million private jet, which he says is the only exception to his disdain of luxuries like yachts and vacationsI flew on a $65 million Gulfstream G650ER private jet and saw why it's a favorite of tech billionaires like Elon Musk and Jeff Bezos The 14.27-meter long by 2.49 meter-wide cabin was configured to carry up to 13 passengers, as well as two pilots and one flight attendant. If passengers plan to fly overnight there's room for seven to sleep.The Gulfstream G650 can carry 16 people in total.Stephen Jones / InsiderAfter boarding the plane there's an entrance to a crew rest area used on long-haul flights.The crew rest area would usually be tidier than this, but was being used by crew to store their bags during the airshow.Stephen Jones / InsiderIt was being used by the Qatar crew on duty to store their bags.Flight attendants use the room to rest during long-haul flights.Stephen Jones / InsiderOpposite this was a restroom with its own sink and fold-down leather toilet seat.The lavatory on a Gulfstream G650ER private jet.Stephen Jones / InsiderThe galley kitchen felt very similar to those on certain types of yacht.Passengers walk through the galley to enter the main cabin.Stephen Jones / InsiderIt had a coffee machine...A business trip essential, the coffee machine.Stephen Jones / Insider... and a coverable sink and space to prepare food.The sink can be covered during take-off and landing.Stephen Jones / InsiderWe visited at a time when there were other tours on the flight. There were six people on the jet when I toured. With a cabin width of just 2.59 m, it felt cramped and did lead to a few moments of awkward shuffles as we all tried to navigate our way around the plane.It took some navigating and patience to get a relatively person-free shot.Stephen Jones / InsiderI can imagine this is less of a problem if everyone is in their seats during the flight.The plane has a lounge area with four seats, arranged around a table. There was plenty of leg room.Stephen Jones / InsiderA door at the back of the cabin led through to a private bedroom. It contains and sofa and two individual seats that fold into a double and a single bed.The private cabin towards the aft of the plane leads through to a bathroom and cargo area.Stephen Jones / InsiderThe bedroom had its own private seating area and automatic table that was released at the push of a button.It takes around 35 minutes to convert all of the seating into beds, according to the flight attendant. Passengers have to wait in the available seats while the private bedroom towards the rear of the plane is sorted first.Passengers have to wait in the available seats while the private bedroom towards the rear of the plane is sorted first, the flight attendant told Insider.Stephen Jones / GettyA screen aboard the Gulfstream, G650ER.Stephen Jones / InsiderThe private bedroom has its own bathroom with a lavatory and a sink. There is no shower however.The private bedroom has its own bathroom, which is also connected to the cargo area at the aft of the plane.Stephen Jones / InsiderThere's a compartment for bags located at the aft of the plane, which can be accessed through a door in the private bathroom.The cargo bay is spacious and can also be accessed from a hatch outside the plane.Stephen Jones / InsiderQatar installed an air conditioning unit to keep the jet cool while it was parked on the tarmac, which is another reason the jet may have appeared cramped.The airshow took place amid record UK temperatures.Stephen Jones / InsiderThe airshow was held during a time when temperatures in the UK reached their highest on record, reaching a 40.3 degrees Celsius (104.5 degrees Fahrenheit) in some areas of the country. Temperatures were so hot, Luton Airport, just 53 miles from Farnborough had to halt flights because part of the runway melted during the hot spell.The entrance to London Luton Airport.Richard Heathcote/Getty ImagesLondon Luton airport and the UK's largest air force base have halted flights amid extreme temperatures:  'The runway has melted'Maybe it's my average UK salary talking, but given the context in which I'm touring the plane, I find it hard to see private jets as anything but a monumental waste of money. Private jets are up to 14 times more polluting per passenger than commercial flights.The total impact depends on the distance flown.Picture alliance / Contributor / GettySource:Transport & EnvironmentThe aviation sector has pledged to collectively cut its total carbon emissions to net zero by 2050. Carbon offsetting, investing in sustainable fuels, or switching electrically powered planes are some of the ways the industry plans to do so.The aviation industry used the Farnborough International airshow to talk up its green intentions.Richard Baker / Contributor / GettySource: IATABut many argue that is not enough, and what will really make a difference is fewer flights.British Airways planes at Heathrow airport.Jonathan Brady/Getty ImagesI can see why super busy millionaires pay for the convenience and privacy offered by a private jet, and I'll admit the cabin was impressive. Whether that can ever be worth it is something I'm yet to be convinced of.The Qatar plane was not the only Gulfstream on display at Farnborough.Stephen Jones / InsiderRead the original article on Business Insider.....»»

Category: topSource: businessinsiderJul 27th, 2022

Canadian airline Porter is betting big on Embraer"s struggling E195-E2 jet, a rival of the more successful Airbus A220 — see inside the single-aisle plane

The E195-E2 may offer lower range and capacity than the A220, but it has improved fuel efficiency, which translates into lower operating costs. Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/Insider Porter Airlines just announced the purchase of 20 Embraer E195-E2 aircraft, bringing its total orders to 50. The airline says its all-economy cabin will offer leather seats with adjustable headrests and inflight power. Embraer's next-generation E2 jet has been underselling compared to its closest competitor — the Airbus A220. Porter Airlines is betting big on Brazilian aircraft manufacturer Embraer.Porter AirlinesBased at Toronto Billy Bishop Airport, Porter Airlines is a Canadian regional carrier currently operating a fleet of De Havilland Canada DHC-8-400 turboprop aircraft — better known as the Dash 8.shaunl/Getty ImagesSource: Porter AirlinesThe carrier flies mostly in eastern Canada, serving 15 destinations that stretch from Thunder Bay northwest of Lake Superior to St. John's in Newfoundland, which is North America's most eastern city and Canada's oldest.Porter Airlines current route map.Porter AirlinesSource: Porter AirlinesWhile Porter is popular north of the border, the airline is lesser known in the US, only flying to a few airports, including Boston, Chicago, Myrtle Beach, New York City, and Washington, DC. The carrier also partners with JetBlue Airways to take passengers to other destinations.JetBlue Airways A321neo.Lukas Wunderlich/ShuttestockSource: Porter AirlinesHowever, after a challenging pandemic that forced Porter to cease operations for nearly a year and a half, the airline is determined to expand its network throughout North America.Porter Airlines Dash 8.Porter AirlinesTo take passengers further than its Dash 8s can, Porter is investing in its first jet-powered aircraft — the Embraer E195-E2.Porter AirlinesSource: Porter AirlinesOn Tuesday, at the Farnborough International Airshow in England, the carrier announced the purchase of 20 of the E195-E2 aircraft, bringing its total order for the type to 50. Porter also has options for 50 more.Porter AirlinesSource: Porter AirlinesThe operator said it plans to fly the plane to "popular business and leisure destinations throughout Canada, the US, Mexico, and the Caribbean."Map of potential destinations with new Embraer jet.Porter AirlinesSource: Porter AirlinesThe order, which is worth $1.56 billion, is a big win for Embraer's next-generation E2 aircraft, which have been underselling compared to its closest competitor — the Airbus A220.AirBaltic's Airbus A220.Karolis Kavolelis/ShutterstockSource: Porter AirlinesAs of July 2022, the A220 family has garnered about 750 orders, while the E90/195-E2 series has collected about 270.Embraer E190-E2.Taylor Rains/InsiderSource: Airbus, InsiderPorter did have an order for the A220 on the condition the Canadian government lifted restrictions at Billy Bishop airport that would allow jets to fly in, but that never happened, and the order was canceled.SWISS A220.Markus Mainka/ShutterstockSource: ch-aviation, Simple FlyingAlthough the E2 is also jet-powered, the prospect of being the North American launch customer of the plane likely enticed the carrier. It was also probably able to solidify sooner delivery slots, with the first coming at the end of 2022.Porter AirlinesSource: InsiderSimilar to Boeing's 737 MAX and Airbus' A320neo programs, Embraer launched the E2 series, including the E190-E2 and the larger E195-E2, in 2013 as an option for carriers looking to replace previous generation jets.Boeing 737 MAX 10.Taylor Rains/InsiderSource: InsiderCarriers like KLM Cityhopper in Europe and Azul in Brazil operate several E2 jets. However, the plane has not gained popularity with US carriers, many of which have opted for the A220 instead.Flying on a JetBlue Airways Airbus A220-300.Thomas Pallini/InsiderSource: InsiderJetBlue and Breeze, which both currently operate Embraer E1 aircraft, chose to upgrade their fleets with the A220, rather than the E2.Breeze configured its A220s in first class and economy.Taylor Rains/InsiderBreeze just launched its first-ever Airbus A220 aircraft that will take passengers coast-to-coast this summer on 18 transcontinental routes — see the full listMeanwhile, Delta Air Lines, which is the only other US operator of the A220, recently confirmed the purchase of 12 more. The announcement brings its total A220 orders to 107, surpassing JetBlue to become the nation's largest operator of the jet.Delta Air LinesSource: AirbusThe driving factors for carriers choosing Airbus over Embraer come down to range and capacity.Breeze Airways A220.Breeze AirwaysSource: InsiderWith a range of up to 3,450 nautical miles, the A220 family can fly much farther than the E195-E2, which can fly up to 2,600 nautical miles in a single-class configuration.Flying on a JetBlue Airways Airbus A220-300.Thomas Pallini/InsiderSource: InsiderMoreover, the A220 can carry up to 160 passengers, while the E195-E2 can only accommodate up to 132.Taylor Rains/InsiderSource: AirbusThe E2 is capable of flying transcontinental, though the A220s longer range gives it more flexibility for operators. However, Embraer argues that most of the routes the A220 is flying now can be flown by the E2.Taylor Rains/InsiderSource: InsiderIf Porter wants to push the plane to its limits, it may need to sacrifice seats. But, the carrier has fitted the world's lightest aircraft seat on its Dash 8s, so it may not have a problem.Porter Airlines Dash 8 interior.Porter AirlinesSource: Insider, Porter AirlinesWhile the A220 prevails in range and capacity, there are benefits to the E2 that the A220 can't offer. I went onboard the E195-E2 in Farnborough to learn more about the next-generation plane and see what passengers can expect — take a look.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderBoth the A220 and E2 jets are powered by Pratt & Whitney GTF engines, though the Embraer E2's design reduces fuel burn by about 25% compared to its predecessors, and 10% less than competing narrowbodies, according to the planemaker.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderSource: EmbraerThe reduced carbon emissions make the E195-E2 the world's most efficient single-aisle jet.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderSource: EmbraerThe savings translate to lower costs for E2 operators. Specifically, the E195-E2 has an 11% and 33% lower cost per seat compared to the A220-100 and A220-300, respectively, the airline told reporters at Farnborough on Tuesday.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderMoreover, the E195-E2 was tested with 100% sustainable aviation fuel (SAF) in June 2022, which would reduce its CO2 emissions by an impressive 85%. Currently, the plane is certified to fly on 50% SAF blended with traditional jet fuel.Embraer SAF flight.EmbraerSource: EmbraerThe E2 also boasts an increased noise reduction of 11% compared to the A220, allowing it to fly into noise-sensitive airports, like London Luton.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderSource: EmbraerThe jet's performance capability also allows it to fly into airports with shorter runways, Embraer support and services CEO Johann Bordais told Insider. This would benefit Porter if and when Billy Bishop airport can accept jet-powered planes.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderRegarding the onboard product, the E195-E2 is versatile, offering carriers options for a two-class or all-economy configuration.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderThe display aircraft, known as the Profit Hunter, was configured with both first and economy. Economy had several rows of seats, all offering different pitches from 29 inches to 40 inches.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderThe first class display is a unique Embraer product, offering staggered seats to give more legroom to passengers. Specifically, the loungers offer a whopping 54 inches of pitch.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderBordais told Insider that there was initial concern about people being able to look over their neighbor's shoulder due to the staggered nature of the seat, but customer feedback has shown that isn't a problem.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderThe seats come with a deep recline…Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/Insider…adjustable headrests…Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/Insider…and a large tray table with a stand for a smartphone.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderBordais explained that because the overhead bins and seat tracks are uniform throughout the cabin, the first class section could be easily scaled up or back depending on carrier needs.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderThe economy sections featured slimmer seats, though with different legroom. I tried several rows to see the difference. The bulkhead proved to be extremely spacious…Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/Insider…as well as the exit row.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderHowever, I also tried the 29-inch pitch seats and it was extremely cramped. I'm about 5'3" so taller passengers will likely struggle to fit.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderEmbraer's display aircraft was showing options for carriers, so the seat pitch will be operator dependent.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderPorter has revealed details of its E195-E2 cabin layout, which will be a 2x2 all-economy configuration — meaning no middle seat.Porter's E195-E2 cabin mockup.Porter AirlinesThe leather seats will offer adjustable headrests and sliding tray tables…Porter's E195-E2 cabin mockup.Porter Airlines…power outlets…Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/Insider…and unobstructed underseat storage, meaning there won't be a metal divider between the seats.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderPorter has, so far, not mentioned anything about Embraer's first class option or the seat pitch, though the carrier's Dash 8s offer 30 inches of pitch.Porter Airlines Dash 8 interior.Porter AirlinesWhile Embraer struggles to sell its E2 series, Porter is breathing life into the program. Embraer hopes its environmental and cost benefits will entice more customers to buy its E2 series over the competing A220.Embraer E195-E2 at the Farnborough International Airshow.Taylor Rains/InsiderRead the original article on Business Insider.....»»

Category: personnelSource: nytJul 25th, 2022

Flight attendants are working up to 4 hours on the tarmac without being paid — all while dealing with "irate" passengers as summer travel chaos rages on

Most airlines only pay flight attendants for time spent in the air, even as mass flight delays stall planes on the tarmac for hours at a time. An Air Canada jet lands at John Wayne Airport in Santa Ana, CA on Tuesday, March 15, 2022.Paul Bersebach/MediaNews Group/Orange County Register via Getty Images Most airlines don't pay flight attendants for the time spent boarding a flight or taxiing on the runway.  But as this summer's flight chaos rages on, some planes are getting stuck on the tarmac for hours at a time. "We just want to be paid for the time that we're actually at work," one flight attendant said. Passengers aren't the only victims of this summer's travel chaos. Every hour a flight is delayed is another hour flight attendants are required to work "for free," an Air Canada employee tells Insider. Most major US and Canadian airlines only pay flight attendants full wages for time spent in the air, and do not provide extra compensation for delays or unexpected hold ups on the tarmac. The companies argue that the time it takes to board and taxi an aircraft is already factored into hourly pay.But as thousands of flights are delayed and canceled around the world, waiting multiple hours on the tarmac before take off has become increasingly common. While some flight attendants have successfully pushed their employers to provide additional pay for boarding — most notably Delta, which announced it would pay extra beginning on June 2 — others at airlines like American Airlines, Southwest, and Air Canada remain in the throes of fighting for more compensation. The Air Canada employee, who has been a flight attendant with the airline for over 20 years, said she worked for more than 16 hours straight on an international flight this summer after it was delayed 3.5 hours on the tarmac. "We just want to be paid for the time that we're actually at work because right now a three or four hour delay is standard procedure at the airport," she told Insider."I don't feel that it is too much to ask, to be paid for the time that we are working," she continued. "I'm not asking to be paid to sit on my butt at home."The flight attendant spoke on the condition of anonymity in order to protect her job, but her employment has been verified by Insider. Air Canada did not immediately respond to Insider's request for comment.'You cannot expect people to act normally anymore'A crowd of travelers check in for their flights on Memorial Day weekend. Over 3,000 flights were delayed or cancelled over the holiday weekend.Allen J. Schaben / Los Angeles Times via Getty ImagesOn top of cutting into flight attendant's rest times, mass delays exacerbate the risks of unruly passenger incidents and dangerous cabin temperatures, the president of the Canadian Union of Public Employees, which represents Air Canada flight attendants, told Reuters.According to the Federal Aviation Administration, flight disruptions caused by passengers — which hit an all time high in early 2021 — briefly spiked over Memorial Day weekend, as over 4,500 flights were canceled or delayed. A variety of factors have led to a surge in flight delays this summer, including crew availability, ramp worker shortages, and pilot flight limits.According to the Air Canada employee, the burden of explaining the often complicated reasons behind a delay to a plane full of frustrated passengers usually falls on the flight attendants, "which causes our passengers to get angry at us.""It becomes like a bomb," she said. "You cannot expect people to act normally anymore because you don't know what kind of hell they've been through before they got onto the airplane or before they got onto into the airport.'The whole system is not sustainable'Flight attendant pay varies on years of experience and hours worked, as Insider has previously reported. Entry-level pay for Air Canada flight attendants starts at $28.85 an hour following the completion of a  7-week, full-time training program that is paid at a "lower rate," according to the airline's website. Flight attendants work between 70 and 85 hours per month, bringing the median starting salary to approximately $27,000 per year. The Air Canada flight attendant, who is paid the airline's highest possible wage of $62 an hour due to her seniority, said her entry-level colleagues are "not getting paid enough for what they're having to put up with.""They're stealing food off the airplane to eat on the layovers because with all the hours that are accumulating right now that they're working for free, they don't have enough money to buy food for themselves," she said. "The whole system is not sustainable."Are you a flight attendant? Have a tip or story to share? Email this reporter at htowey@insider.com from a non-work email address. Read the original article on Business Insider.....»»

Category: personnelSource: nytJul 21st, 2022

A flight attendant says they feel unsafe in their uniform as passengers get increasingly furious about lost luggage and vomiting kids

The flight attendant said they take their uniform off when they travel home and that customers take their anger out on them. This summer has been marked by chaos in the aviation sector.Ekaterina Pokrovsky/Shutterstock A flight attendant told The Guardian they were frequently dealing with abuse from customers. The worker said they felt like "the physical embodiment" of customers' issues amid the travel chaos. They said they take their uniform off for safety reasons when traveling home.  A flight attendant says they are having to deal with rude customers, mid-flight abuse, and vomiting children during a summer of chaos in the aviation industry.The flight attendant, who works for an international airline, spoke to The Guardian under the pseudonym Meryl Love. The attendant said they felt like the physical embodiment of all their customers' "flying woes" and that customers often take their anger out on them. "I am seemingly responsible for every bad experience passengers have had so far with this airline," they said.They described a scene in which a child "emptied the contents of their stomach," on a delayed flight. This led to vomit running down the aisle of the plane like "that chocolate river in 'Charlie and the Chocolate Factory,'" they said.The attendant also told The Guardian that they have resorted to taking their uniform off when they finish work because they no longer feel safe in it."I used to leave it on for the way home but now, if you're anywhere in the vicinity of the airport, you're an unofficial public relations rep for the whole airline industry," they said. "People forget that people in uniforms are real people."Airlines are struggling to keep up with the increased demand for travel post-pandemic after cutting staff during a business slump during COVID-19.This summer has been marked by stories of chaos within the aviation sector. From lost luggage to canceled flights, travelers have faced a wave of disruptions to their vacation plans. Staff shortages across the sector are also making travel disruptions more difficult for workers to deal with. The limited amount of workers is "only increasing the likelihood of difficult encounters," the attendant told The Guardian."I'm just a very minor player on a very minor salary," they added. "But it's part of my job to take it, so I do." Read the original article on Business Insider.....»»

Category: topSource: businessinsiderJul 19th, 2022

The top 20 best airlines in the world, according to experts

Three US airlines made AirlineRating's top 20 list this year, though both Delta Air Lines and United Airlines did not after making it in 2021. A Qatar Airways jet arriving from Doha, Qatar, at the airport in Frankfurt, Germany, in January 2015.AP Photo/Michael Probst, File AirlineRatings has unveiled its annual list of best airlines in the world. The airline ranking website determines the best carriers based on things like passenger comfort and innovation. Qatar Airways took the top spot, while three US carriers also made the list. AirlineRatings has once again revealed the best airlines in the world for 2022, and three US carriers made the list. On Thursday, editors at the airline ranking website published its top 20 best carriers based on several factors, including safety, innovation, passenger comfort, service, and staff engagement."We are focused on leadership and airlines that innovate to make a real difference to the passenger experience," AirlineRatings editor-in-chief Geoffrey Thomas said in a press release. "Of course right now the airline industry is under unprecedented pressure as it strives to recover from the worst of the COVID-19 pandemic."Taking the number one spot is Doha-based Qatar Airways, which also won in 2021. The carrier consistently comes out on top, with airline ranking website Skytrax also naming it the best airline last year. Qatar was named the world's best airline because of its "cabin innovation, passenger service, and its commitment to continue to operate throughout the COVID pandemic," AirlineRatings said.Air New Zealand (ANZ) came in second behind Qatar because of its "constant innovation and industry leadership." The airline also ranked number two in 2021, but took the top spot in 2020. ANZ has been pushing the envelope with new products and routes recently, including a bunk-bed economy seat and a new 18-hour nonstop between New York and Auckland. The flight will launch in September using its Boeing 787 Dreamliner and become the world's fourth-longest flight.Other Middle Eastern carriers, including Etihad Airways and Emirates, also made the top 20 list. Etihad came third and also won the Best Environmental Airline Award for its Boeing 787 "Greenliner." The carrier introduced its new Airbus A350-1000, dubbed Sustainability50, in March as part of its environmental initiatives.Carriers from Europe, Australia, Asia, and North America were also represented in this year's rankings.US carriers that made the top 20 in 2022 are JetBlue Airways, Hawaiian Airlines, and Alaska Airlines. JetBlue did not make the list last year. However, Delta Air Lines and United Airlines fell out of the top 20 this year after coming in at number 19 and number eight in 2021, respectively.Southwest Airlines did not make the top 10 list because it is a low-cost carrier, but AirlineRatings did name the company as the best low-fare airline in the Americas.Here are the top 20 best airlines in the world, according to AirlineRatings.20. British AirwaysSEREE YINDEE/ShutterstockLondon-based British Airways is the UK's national carrier and operates flights to Europe, the Americas, Africa, Asia, and Australia. 19. Alaska AirlinesAlaska Airlines.Alaska AirlinesAlaska Airlines is a US carrier based in Seattle, Washington. The carrier mostly operates flights on the West Coast but has transatlantic service to destinations like New York. The carrier merged with Virgin America in 2016.18. Air France-KLMAir France/KLM.Markus Mainka/ShutterstockAir France and KLM merged in 2004 to become one entity, though both still operate under their respective brands. The airlines offer extensive networks throughout Europe, Africa, Asia, the Middle East, and the Americas.17. Hawaiian AirlinesHawaiian Airlines Airbus A330Thiago B Trevisan/ShutterstockHonolulu-based Hawaiian Airlines operates domestic flights throughout the Hawaiian islands, as well as service to the US mainland and Asia. 16. EmiratesEmirates Boeing 777-200LR.winhorse/Editorial RF/Getty ImagesEmirates is based in Dubai and flies a large international network. The carrier is the biggest operator of the A380 aircraft, having recently received the last-ever double-decker jet to be produced. AirlineRatings also named Emirates as the airline with the best inflight entertainment.15. FinnairFinnair.Markus Mainka/ShutterstockFinland flag carrier Finnair operates domestic and regional flights in Scandinavia and Finland, as well as routes to Europe, Asia, and North America.14. JetBlue AirwaysJetBlue Airways A321neo.Lukas Wunderlich/ShuttestockJetBlue Airways did not make the top 20 list in 2021, but has been launching new routes and improving its service. The carrier mostly operates domestic flights, but expanded to the UK last year, flying its inaugural flight to London in August. Its domestic operation is complimented by its Northeast Alliance with American Airlines, which was announced in July 2020.13. Japan AirlinesJapan Airlines.Markus Mainka/ShutterstockJapan Airlines (JAL) operates a strong international network out of its Tokyo Narita International Airport and Tokyo Haneda Airport hubs.12. Virgin AtlanticPreviously Virgin Atlantic aircrew had to conceal tattoos on their arms and legs.DANIEL SLIM / Contributor / GettyUK-based Virgin Atlantic flies to North America, the Caribbean, Africa, and Asia from London Heathrow. The airline was founded by British billionaire Richard Branson who also runs space tourism company Virgin Galactic.11. Cathay Pacific AirwaysCathay Pacific A350-1000 aircraft.Phuong D. Nguyen/ShutterstockCathay Pacific Airways is Hong Kong's flag carrier, operating routes to the Asia-Pacific, Africa, Europe, the Middle East, and North America.10. All Nippon AirwaysAll Nippon AirwaysHit1912/ShutterstockMajor Japanese airline All Nippon Airways has hubs at Tokyo Narita, Tokyo Haneda, and Kansai Osaka airports, where it operates a strong domestic and international network.9. Turkish AirlinesTurkish Airlines.Markus Mainka/Shutterstock.comIstanbul-based Turkish Airlines is a major international airline serving Europe, Africa, North America, South America, and Asia. It also operates domestic and regional routes throughout Turkey and the Middle East. AirlineRatings named Turkish as the world's most-improved airline and the best airline for long-haul travel in Europe.8. Eva AirEVA AirHuy Thoai/ShutterstockEva Air is Taiwan's second-largest airline behind Air China. Eva flies to south-east Asia, Australia, Europe, and North America, as well as operates regional service to China.7. Virgin AustraliaVirgin.jax10289/ShutterstockAlso founded by Richard Branson, Virgin Australia is based in Queensland and operates a large network throughout Australia, the Asia-Pacific, Europe, the Middle East, North America, and South Africa. AirlineRatings also named Virgin as the airline with the best cabin crew.6. QantasQantas 787-9 before departure at Buenos AiresQantas AirwaysAustralian flag carrier Qantas is consistently named one of the best airlines in the world, particularly in safety. The carrier flies to New Zealand, the Americas, Asia, South Africa, and Europe. Qantas was also named the world's best regional carrier by AirlineRatings.5. Singapore AirlinesSingapore Airlines Airbus A380-800.SOPA Images/Contributor/Getty ImagesRounding out the top five list is Singapore Airlines, which is one of the largest operators of the A380 jumbo jet. The carrier flies an extensive network across Asia, North America, Australasia, Europe, Africa, and the Middle East. AirlineRatings also gave Singapore awards for having the world's best first class and best lounges.4. Korean AirPhilip Pilosian/Shutterstock.comSeoul-based Korean Air is the flag carrier of South Korea and flies a strong domestic and international network. AirlineRatings named Korea the cargo airline of the year.3. Etihad AirwaysAn Etihad Airways Boeing 787-10 Dreamliner nicknamed the "Greenliner" at the Dubai Airshow 2021Thomas Pallini/InsiderEtihad Airways took the number three spot this year after barely making the top 20 last year. The airline has pushed its sustainability efforts with new aircraft, including its Boeing 787 "Greenliner" and its Airbus A350 "Sustainability50" jet. Etihad's initiatives earned it the environmental airline of the year award from AirlineRatings.2. Air New ZealandChameleonsEye/ShutterstockAuckland-based Air New Zealand (ANZ) is the second-best airline in the world for 2022 for the second year in a row after being named the best carrier in 2020. ANZ flies domestic routes in New Zealand, as well as international service to Australia, the Pacific, Asia, and North America. AirlineRatings awarded ANZ several titles, including best premium economy, best economy class, and best long-haul airline in the Pacific.1. Qatar AirwaysQatar A321.Art Konovalov/Shutterstock.comQatar Airways is the world's best airline this year, having also won the top spot in 2021. The airline is famous for its luxurious Q-Suite, as well as its passenger-focused onboard service. Qatar also won best business class and best long-haul for the Middle East and Africa.Read the original article on Business Insider.....»»

Category: worldSource: nytJul 14th, 2022

Delta Air Lines Announces June Quarter 2022 Profit

Good progress in restoring operational reliability to Delta's leading standards in July Generated double digit June quarter operating margin Expect double digit operating margin in September quarter and meaningful full year profitability On track to achieve 2024 targets of over $7 adj. EPS and $4 billion of free cash flow ATLANTA, July 13, 2022 /PRNewswire/ -- Delta Air Lines (NYSE:DAL) today reported financial results for the June quarter 2022 and provided its outlook for the September quarter 2022.  Highlights of the June quarter 2022 results, including both GAAP and adjusted metrics, are on page five and are incorporated here. "I would like to thank our entire team for their outstanding work during a challenging operating environment for the industry as we work to restore our best-in-class reliability.  Their performance coupled with strong demand drove nearly $2 billion of free cash flow as well as profitability in the first half of the year, and we are accruing profit sharing, marking a great milestone for our people," said Ed Bastian, Delta's chief executive officer.  "For the September quarter, we expect an adjusted operating margin of 11 to 13 percent, supporting our outlook for meaningful full year profitability." June Quarter 2022 GAAP Financial Results  Operating revenue of $13.8 billion Operating income of $1.5 billion with operating margin of 11.0 percent Earnings per share of $1.15 Operating cash flow of $2.5 billion Total debt and finance lease obligations of $24.8 billion June Quarter 2022 Adjusted Financial Results  Operating revenue of $12.3 billion, 99 percent recovered versus June quarter 2019 on 82 percent capacity restoration Operating income of $1.4 billion with operating margin of 11.7 percent, the first quarter of double-digit margin since 2019 Earnings per share of $1.44 Free cash flow of $1.6 billion after investing $864 million into the business Payments on debt and finance lease obligations of $1.0 billion $13.6 billion in liquidity* and adjusted net debt of $19.6 billion *Includes cash and cash equivalents, short-term investments and undrawn revolving credit facilities September Quarter Outlook1 3Q22 Forecast Capacity2 Down 15% - 17% Total Revenue2 Up 1% - 5% CASM-Ex2 Up ~22% Fuel Price ($/gal) $3.45 - $3.60 Operating Margin 11% - 13% Gross Capital Expenditures ~$1.8 billion Adjusted Net Debt ~$20 billion 1 Non-GAAP measures, except for Capacity; Refer to Non-GAAP reconciliations for 3Q19 comparison figures   2 Compared to September quarter 2019 Fuel price guidance is based on prices as of July 8th, including Brent at $107 per barrel, cracks at $41 per barrel and $0.27 per gallon refinery contribution.  Additional metrics for financial modeling can be found in the Supplemental Information section under Quarterly Results on ir.delta.com. June Quarter Revenue Environment and Outlook "With growing demand across our network in the June quarter, we recaptured higher fuel prices and delivered adjusted revenue recovery of 99 percent with unit revenues up 20.5 percent versus 2019.  We also delivered another record quarter of American Express co-brand remuneration, up 35 percent from the June quarter 2019, reflecting growing brand preference and further diversification of our revenue base," said Glen Hauenstein, Delta's president.  "With sustained strength in bookings, we expect September quarter revenue to be up 1 to 5 percent compared to 2019 with total unit revenue growth improving sequentially." Domestic continues to lead recovery with international accelerating: Domestic passenger revenue was 3 percent higher and international passenger revenue was 81 percent recovered compared to the June quarter 2019. Revenue in Latin America and Transatlantic both exceeded 2019 levels in the month of June and the pace of recovery in the Pacific saw meaningful improvement, driven by Korea and Australia re-openings and the easing of restrictions in Japan. Business recovery progressing: Domestic corporate sales* for the quarter were ~80 percent recovered versus 2019, up 25 points compared to the March quarter. International corporate sales* for the quarter were ~65 percent recovered versus 2019, up 30 points compared to the March quarter, driven by outsized improvement in Transatlantic. Recent corporate survey results show positive expectations for business travel in the September quarter, including optimism around international travel given the elimination in June of the pre-departure test requirement for flights to the U.S. Premium products outperforming Main Cabin: Premium product revenue recovery outpaced Main Cabin across all markets. Premium and other diversified revenue streams, including Loyalty, Cargo and MRO, comprised 54 percent of total revenues. Strong American Express remuneration: Received $1.4 billion in the quarter, up 35 percent compared to the June quarter 2019 and on track to surpass $5 billion for the full year. Co-brand spend was up 43 percent and co-brand card acquisitions were up 15 percent compared to the June quarter 2019. Cargo records best ever June quarter performance; MRO approaches 2019 levels: Cargo revenue was $272 million, a 46 percent increase compared to the same period in 2019. MRO revenue in the June quarter was $178 million, restored to 85 percent of 2019 levels. *Corporate sales include tickets sold to corporate contracted customers, including tickets for travel during and beyond the referenced time period June Quarter Cost Performance and Outlook "Our June quarter non-fuel unit cost performance of up 22 percent compared to 2019 was impacted by lower capacity, higher selling-related expenses and investments in operational reliability," said Dan Janki, Delta's chief financial officer.  "We remain confident in our ability to meaningfully improve our unit costs as we fully scale the network and return our operations to Delta's high standards. In the near-term, as we prioritize restoring reliability, our full year non-fuel unit cost will remain higher than our previous plan by approximately 8 points on 5 points less capacity." Operating expense of $12.3 billion and total adjusted operating expense of $10.9 billion in the June quarter, both increased 21 percent sequentially Adjusted non-fuel costs of $7.5 billion were up 10 percent sequentially, primarily driven by higher capacity Compared to the June quarter 2019, adjusted non-fuel CASM was 22 percent higher on 18 percent less capacity Adjusted fuel price of $3.82 per gallon was up 37 percent sequentially. Compared to the June quarter 2019, market prices were up 94 percent Refinery operating income of $269 million resulted in a 31¢ per gallon benefit to our adjusted fuel price per gallon Fuel efficiency, defined as gallons per 1,000 ASMs, was 14.6, a 4.2 percent improvement versus 2019 June Quarter Balance Sheet, Cash and Liquidity "In the June quarter, we repaid $1 billion of gross debt after delivering strong profitability and generating free cash flow ahead of our expectations," Janki said.  "We remain committed to achieving investment-grade metrics and a return on invested capital in the mid-teens over the next 3 years." Adjusted net debt of $19.6 billion; Weighted average interest rate of 4.3 percent with 84 percent fixed rate debt and 16 percent variable rate debt Payments on debt and finance lease obligations of $1.0 billion, bringing the first half total to $2.4 billion Free cash flow of $1.6 billion with operating cash flow of $2.5 billion and gross capital expenditures of $864 million Air Traffic Liability ended June at $9.9 billion, up $805 million compared to March Liquidity of $13.6 billion, including $2.8 billion in undrawn revolver capacity Other June Quarter Highlights Operational Reliability Took decisive action to improve resilience and restore operational reliability for our customers and employees, including schedule adjustments for the remainder of the year, implementation of earlier boarding procedures and addition of operational buffers July performance is off to a good start, with an average month-to-date completion factor of 99.2 percent and 84 percent of flights arriving within 14 minutes of scheduled arrival time Updated airport procedures, including earlier domestic boarding and schedule modifications at the company's largest hubs to help drive more on-time departures and successful connections Reactivated Peach Corps, providing employees from the corporate offices the opportunity to step away from daily work routines to assist frontline colleagues while supporting Delta's operation and customers Culture and People To reward Delta people for their dedication and excellence, implemented a 4 percent base pay increase for eligible scale and merit employees globally on May 1 Recorded a profit-sharing accrual, which is expected to pay out to Delta employees in February 2023 to recognize their commitment to serving our people, customers and communities Introduced industry-only boarding premium pay for flight attendants, marking continued investment in our operational performance Recognized as the No. 1 corporate blood drive sponsor with the American Red Cross for the fifth consecutive year Resumed The Delta Air Lines Foundation Matching Gifts to Education program, matching Delta employee and retiree donations to accredited, eligible educational institutions Customer Experience and Loyalty Welcomed record number of new SkyMiles and American Express co-brand cardholders to our programs Celebrated the openings of Delta's Terminal 3 at LAX in April followed by Terminal C at LGA in June, featuring the company's two largest Delta Sky Clubs in the system, part of Delta's $12 billion investment in multi-year transformation projects at airport hubs across the country In partnership with American Express, launched a first-of-its-kind, limited-edition Reserve credit card made with airplane metal of a retired Boeing 747 Welcomed the first A321neo into service while taking delivery of two additional A321neos, one A220-300, one A330-900 and five gently used 737-900ERs Enhanced premium offering with new domestic First Class seat on the A321neo, with larger, improved privacy space, more stowage for personal items and enhanced memory-foam seat cushions in all cabins In partnership with Misapplied Sciences, launched PARALLEL REALITY™ beta experience at DTW, a groundbreaking technology allowing customers to simultaneously see personalized content tailored to their unique journey on a single digital screen As part of Delta's commitment to create a values-led experience, added onboard snack and beverage options from small businesses, global suppliers, and woman- and LGBTQ+-led brands Introduced new in-flight entertainment from MasterClass, a streaming platform offering exclusive access to select classes, alongside hit movies, bingeable TV shows and curated audio playlists Environmental, Social and Governance Published our 2021 Environmental, Social and Governance (ESG) Report, sharing the latest data and insight into the company's efforts to advance its purpose of connecting people with opportunity while expanding the understanding of the planet and the people within it Leveraged existing infrastructure to accept a batch of sustainable aviation fuel for a Delta flight from New York's LGA and support the scaling of lower carbon intensity fuels Participated in the SkyTeam Alliance's Sustainable Flight Challenge, an initiative where partner airlines share learnings and innovations with the common goal of reducing the industry's carbon footprint Launched new skills-first career development program establishing a long-term goal of filling 25 percent of corporate management roles with talent in frontline roles and removing career barriers of four-year degrees, supporting economic equity through access to higher-earning jobs across the company Joined forces with the Responsible Business Initiative for Justice (RBIJ) to launch Unlock Potential, a program that helps drive economic and social mobility for young people disconnected from education or employment, to create meaningful career opportunities for at-risk young adults June Quarter Results June quarter results have been adjusted primarily for the unrealized losses on investments, loss on extinguishment of debt and third-party refinery sales as described in the reconciliations in Note A. GAAP $ Change % Change ($ in millions except per share and unit costs) 2Q22 2Q19 Operating income 1,519 2,128 (609) (29) % Pre-tax income 1,033 1,907 (874) (46) % Net income 735 1,443 (708) (49) % Diluted earnings per share 1.15 2.21 (1.06) (48) % Operating margin 11.0 % 17.0 %        (6.0) pts (35) % Operating revenue 13,824 12,536 1,288 10 % Total revenue per available seat mile (TRASM) (cents) 23.47 17.47 6.00 34 % Operating expense 12,305 10,408 1,897 18 % Operating cash flow 2,535 3,268 (733) (22) % Capital expenditures 958 1,559 (601) (39) % Cost per available seat mile (CASM) (cents) 20.89 14.51 6.38 44 % Fuel expense 3,223 2,291 932 41 % Average fuel price per gallon 3.74 2.08 1.66 80 % Total debt and finance lease obligations 24,839 9,990 14,849 NM Adjusted $ Change % Change ($ in millions except per share and unit costs) 2Q22 2Q19 Operating income 1,445 2,140 (695) (32) % Pre-tax income 1,222 1,998 (776) (39) % Net income 921 1,533 (612) (40) % Diluted earnings per share 1.44 2.35 (0.91) (39) % Operating margin 11.7 % 17.2 %        (5.5) pts (32) % Operating revenue 12,311 12,448 (137) (1) % TRASM (cents) 20.90 17.35 3.55 20 % Operating expense 10,866 10,308 558 5 % Free cash flow 1,608 2,175 (567) (26) % Gross capital expenditures 864 1,618 (754) (47) % Non-fuel cost 7,516 7,516 — — % Non-fuel unit cost (CASM-Ex) (cents) 12.76 10.47 2.29 22 % Fuel expense 3,296 2,274 1,022 45 % Average fuel price per gallon 3.82 2.07 1.75 85 % Adjusted net debt 19,578 9,347 10,231 NM About Delta Air Lines  More than 4,000 Delta Air Lines (NYSE:DAL) flights take off every day, connecting people across more than 275 destinations on six continents with a commitment to industry-leading customer service, safety and innovation. As the leading global airline, Delta's mission is to create opportunities, foster understanding and expand horizons by connecting people and communities to each other and their potential. Delta's more than 80,000 employees believe our customers should not have to choose between seeing the world and saving the planet. Delta is working toward more sustainable aviation by leveraging existing solutions and technologies, investing in the future of sustainable aviation fuel and actively engaging with next-generation solutions. Our people lead the way in delivering a world-class customer experience, and we're continuing to ensure the future of travel is personalized, enjoyable and stress-free. Our people's genuine and enduring motivation is to make every customer feel welcomed and respected across every point of their journey with us. Forward Looking StatementsStatements made in this press release that are not historical facts, including statements regarding our estimates, expectations, beliefs, intentions, projections, goals, aspirations, commitments or strategies for the future, should be considered "forward-looking statements" under the Securities Act of 1933, as amended, the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995. Such statements are not guarantees or promised outcomes and should not be construed as such. All forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from the estimates, expectations, beliefs, intentions, projections, goals, aspirations, commitments and strategies reflected in or suggested by the forward-looking statements. These risks and uncertainties include, but are not limited to, the material adverse effect that the COVID-19 pandemic has had on our business; the impact of incurring significant debt in response to the pandemic; failure to comply with the financial and other covenants in our financing agreements; the possible effects of accidents involving our aircraft or aircraft of our airline partners; breaches or lapses in the security of technology systems on which we rely and of the data stored within them, as well as compliance with ever-evolving global privacy and security regulatory obligations; disruptions in our information technology infrastructure; our dependence on technology in our operations; our commercial relationships with airlines in other parts of the world and the investments we have in certain of those airlines; the effects of a significant disruption in the operations or performance of third parties on which we rely; failure to realize the full value of intangible or long-lived assets; labor issues; the effects of weather, natural disasters and seasonality on our business; changes in the cost of aircraft fuel; extended disruptions in the supply of aircraft fuel, including from Monroe Energy, LLC ("Monroe"), a wholly-owned subsidiary of Delta; failure or inability of insurance to cover a significant liability at Monroe's Trainer refinery; failure to comply with existing and future environmental regulations to which Monroe's refinery operations are subject, including costs related to compliance with renewable fuel standard regulations; our ability to retain senior management and other key employees, and to maintain our company culture; significant damage to our reputation and brand, including from exposure to significant adverse publicity or inability to achieve certain sustainability goals; the effects of terrorist attacks, geopolitical conflict or security events; competitive conditions in the airline industry; extended interruptions or disruptions in service at major airports at which we operate or significant problems associated with types of aircraft or engines we operate; the effects of extensive government regulation we are subject to; the impact of environmental regulation, including but not limited to increased regulation to reduce emissions and other risks associated with climate change, and the cost of compliance with more stringent environmental regulations; and unfavorable economic or political conditions in the markets in which we operate or volatility in currency exchange rates. Additional information concerning risks and uncertainties that could cause differences between actual results and forward-looking statements is contained in our Securities and Exchange Commission filings, including our Annual Report on Form 10-K for the fiscal year ended December 31, 2021 and our Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2022. Caution should be taken not to place undue reliance on our forward-looking statements, which represent our views only as of the date of this press release, and which we undertake no obligation to update except to the extent required by law. DELTA AIR LINES, INC. Consolidated Statements of Operations (Unaudited) Three Months Ended Six Months Ended June 30, June 30, (in millions, except per share data) 2022 2019 $ Change % Change 2022 2019 $ Change % Change Operating Revenue: Passenger $      10,958 $      11,368 $          (410) (4) % $     17,865 $     20,622 $      (2,757) (13) % Cargo 272 186 86 46 % 561 378 183 48 % Other 2,594 982 1,612 NM 4,747 2,008 2,739 NM   Total operating revenue 13,824 12,536 1,288 10 % 23,173 23,008 165 1 % Operating Expense: Salaries and related costs 2,955 2,847 108 4 % 5,782 5,579 203 4 % Aircraft fuel and related taxes 3,223 2,291 932 41 % 5,315 4,269 1,046 25 % Ancillary businesses and refinery 1,718 316 1,402 NM 3,100 667 2,433 NM Contracted services 791 731 60 8 % 1,544 1,440 104 7 % Depreciation and amortization 510 713 (203) (28) % 1,016 1,328 (312) (23) % Landing fees and other rents 546 548 (2) — % 1,050 1,072 (22) (2) % Regional carrier expense 528 542 (14) (3) % 1,018 1,079 (61) (6) % Aircraft maintenance materials and outside repairs 522 434 88 20 % 988 910 78 9 % Passenger commissions and other selling expenses 526 597 (71) (12) % 838 1,071 (233) (22) % Passenger service 369 340 29 9 % 644 628 16 3 % Aircraft rent 127 107 20 19 % 249 209 40 19 % Profit sharing 54 518 (464) (90) % 54 739 (685) (93) % Other 436 424 12 3 % 840 869 (29) (3) %      Total operating expense 12,305 10,408 1,897 18 % 22,438 19,860 2,578 13 % Operating Income 1,519 2,128 (609) (29) % 735 3,148 (2,413) (77) % Non-Operating Expense: Interest expense, net (269) (75) (194) NM (543) (158) (385) NM Equity method results (12) (17) 5 (29) % (12) (71) 59 (83) % Gain/(loss) on investments, net (221) (82) (139) NM (368) 18 (386) NM Loss on extinguishment of debt (41) — (41) NM (66) — (66) NM Pension and related benefit/(expense) 73 (17) 90 NM 145 (32) 177 NM Miscellaneous, net (16) (30) 14 (47) % (58) (52) (6) 12 %      Total non-operating expense, net (486) (221) (265) NM (902) (295) (607) NM Income/(Loss) Before Income Taxes 1,033 1,907.....»»

Category: earningsSource: benzingaJul 13th, 2022

Heathrow Airport, a crucial global travel hub, asks airlines to stop selling tickets and caps passenger numbers amid travel chaos

"Some airlines have taken significant action, but others have not," the airport's CEO said as the international aviation industry flounders. Heathrow Airport said it's asking airlines to stop selling summer tickets.Carl Court/Getty Images Major UK airport Heathrow has asked airlines to stop selling summer tickets as travel disruption continues. Heathrow CEO said there is now a cap of 100,000 passengers flying per day from the airport. Passengers at Heathrow told Insider on Monday about their flight delays and cancellations. London Heathrow Airport, a key global aviation hub, asked airlines on Tuesday to stop selling summer tickets as travel chaos took a turn for the worse.Heathrow, which was the busiest airport in Europe until the COVID-19 pandemic, said in a statement that it has introduced a cap of 100,000 passengers flying each day amid mounting chaos at airports and airlines around the world."Some airlines have taken significant action, but others have not, and we believe that further action is needed now to ensure passengers have a safe and reliable journey," Heathrow CEO John Holland-Kaye said in a statement. "We have therefore made the difficult decision to introduce a capacity cap with effect from 12 July to 11 September." Daily passenger numbers have frequently exceeded 100,000 and this has resulted in long lines, lost luggage, and flight delays and cancellations, he added.The maximum number of daily passengers which Heathrow and the airlines there can serve over the summer is 100,000, Holland-Kaye said. The number of daily outbound seats available will average 104,000 over the summer, but only 1,500 of the 4,000 daily seats have been sold to passengers so far, he said."We are asking our airline partners to stop selling summer tickets to limit the impact on passengers," Holland-Kaye said in the statement.He added that staff at Heathrow are putting all their effort into making sure passengers fly, "but we cannot put them at risk for their own safety and wellbeing."Heathrow and individual airlines had been advising customers to arrive at the airport three hours before their scheduled departure time in case of long lines for check-in and security.Multiple passengers at Heathrow on Monday told Insider that their flights from the airport had been canceled, some only getting a few hours notice. Of 12 British Airways flights set to depart from Heathrow to Edinburgh on Monday, five were canceled and only one departed on time.One passenger told Insider that she was only reunited with her luggage four days after she flew into Heathrow, while three others said that they had flown into the airport a few hours earlier and had no idea where their luggage was.In an investor report in June, Heathrow said that it expected to serve 54.4 million passengers in 2022 – 9 million more than first forecast in December and putting it at around two-thirds of 2019 levels.Though Holland-Kaye said Heathrow expects to be able to handle 100,00 passengers a day at most this summer, its forecast is based on it serving an average of around 150,000 passengers a day. Each year between 2014 and 2018, the airport handled more than 200,000 passengers each day on average.The mounting chaos at airports comes amid a huge surge in the number of passengers traveling post-lockdown. Heathrow said that by the end of May it had already surpassed the total number of passengers it served in 2021.Heathrow said that in May, 90% of passengers were through security in less than 10 minutes.Read the original article on Business Insider.....»»

Category: topSource: businessinsiderJul 12th, 2022

California air charter firm diverts 5 Boeing jets with more than 1,000 American passengers on board because Dublin airport was understaffed

Dublin airport was "so badly staffed" that it couldn't accept the company's business, the chairman of Le Bas International told The Times of London. Aer Lingus and Ryanair planes seen grounded at Dublin airport.Artur Widak/NurPhoto via Getty Images Le Bas International diverted five jets due to Dublin airport's lack of staff, per The Times of London. The airport was "so badly staffed" that it couldn't accept the flights, LBI's chairman said. Boeing flights were redirected to Kerry airport, more than 160 miles away from Dublin, it added. A California-based air charter company diverted five Boeing jets from Dublin to another Irish location 160 miles away because a staff shortage at Dublin airport meant there were no landing slots available.The Times of London reported the news.The diversion meant that more than 1,000 American passengers landed at Kerry airport rather than Dublin, Peter Le Bas, chairman of Le Bas International (LBI), told the publication.Dublin airport couldn't land the Boeing 737s because of a lack of staff to handle aircraft, Le Bas added.The air charter brokerage had tried for six weeks to land a jet at Dublin airport, but only managed to get one plane on the ground there last week, Le Bas said in the publication's interview.Le Bas told The Times of London that LBI was annoyed that Dublin airport was "so badly staffed" that it couldn't accept the company's business."We couldn't get [landing] slots. Dublin slots are 15 minutes apart," Le Bas told The Times of London. "In New York, they're every three minutes. The idea that an international airport can only take four aircraft an hour on a Saturday is ridiculous."The flights to Dublin were part of corporate incentive trips to Ireland, which were arranged for a client, according to the publication.Instead, LBI had to turn to a regional Irish airport in Kerry, which was willing to welcome the air charter firm with VIP treatment for its clients despite being busy, according to Le Bas' interview with The Times of London. This saved LBI from telling its top clients they couldn't land in Ireland, Le Bas added.A spokesperson of Dublin airport told Insider: "We do not comment on commercial agreements or discussions with customers."LBI didn't immediately respond to Insider's request for comment.A mass redirection of flights isn't unheard of in the airline industry at the moment. Airports and airlines are struggling to recruit the staff needed to cope with the soaring number of passengers, leading to diversions, lost luggage, and flight cancellations.Read the original article on Business Insider.....»»

Category: topSource: businessinsiderJul 11th, 2022

Ryanair (RYAAY) Resumes Service From Belfast With 12 New Routes

Ryanair's (RYAAY) flight resumption from Belfast International Airport creates 60 aviation jobs and multiple other indirect vacancies. Ryanair Holdings RYAAY announced its plans to restart operating flights from the Belfast International Airport. The European carrier will be resuming operations with 12 new routes from next summer, operating 115 flights per week. The routes include Alicante, Faro, Barcelona Girona, Milan Bergamo and Malaga, coupled with domestic services to East Midlands, Edinburgh, London Stansted and Manchester.Ryanair’s Belfast-based fleet will include two aircraft, generating 60 aviation jobs apart from creating multiple other indirect vacancies at Belfast International. The move also increases the number of destinations available from the airport to more than 70 domestic and international ones. As a result, passengers will get more traveling choices.Further, George Best Belfast City Airport has announced new services to Cardiff and Southampton with Aer Lingus Regional, operated by Emerald Airlines. Michelle Hatfield, Corporate Services director at Belfast City Airport, said: “As one of the largest airline partners at Belfast City Airport, the addition of more Aer Lingus Regional services is fantastic for both business and leisure passengers wishing to travel to the UK."Per Ryanair’s Management, reduced aviation taxes and competitive airport charges have encouraged them in their latest move to launch close to 80 weekly domestic flights to/from East Midlands, Edinburgh, London Stansted and Manchester. Notably, declining aviation taxes boost traffic growth and increase connectivity.The latest move reflects Ryanair’s growth-oriented plans over the upcoming years and should boost traffic at the Zacks Rank #4 (Sell) European carrier. Notably, shares of RYAAY have lost 33.4% year to date compared with 23.8% loss of the industry it belongs to.Image Source: Zacks Investment ResearchStocks to ConsiderSome better-ranked stocks in the broader Zacks Transportation sector are Kirby KEX, Golar LNG Limited GLNG and C.H. Robinson Worldwide CHRW, each carrying a Zacks Rank #2 (Buy). You can see  the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.Kirby has an expected earnings growth rate of 278.57% for the current year. KEX delivered a trailing four-quarter earnings surprise of 7.7%, on average.KEX has a long-term earnings growth rate of 12%.Golar LNG delivered a trailing four-quarter earnings surprise of 42.1%, on average. The Zacks Consensus Estimate for GLNG’s current-year earnings has improved 16.7% over the past 90 days.Shares of GLNG have gained 59.2% over the past year.C.H. Robinson has an expected earnings growth rate of 15.9% for the current year. CHRW delivered a trailing four-quarter earnings surprise of 17.1%, on average.C.H. Robinson has a long-term earnings growth rate of 9%. Shares of CHRW have gained 8.8% over the past year. Zacks Names "Single Best Pick to Double" From thousands of stocks, 5 Zacks experts each have chosen their favorite to skyrocket +100% or more in months to come. From those 5, Director of Research Sheraz Mian hand-picks one to have the most explosive upside of all. It’s a little-known chemical company that’s up 65% over last year, yet still dirt cheap. With unrelenting demand, soaring 2022 earnings estimates, and $1.5 billion for repurchasing shares, retail investors could jump in at any time. This company could rival or surpass other recent Zacks’ Stocks Set to Double like Boston Beer Company which shot up +143.0% in little more than 9 months and NVIDIA which boomed +175.9% in one year.Free: See Our Top Stock and 4 Runners Up >>Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Ryanair Holdings PLC (RYAAY): Free Stock Analysis Report C.H. Robinson Worldwide, Inc. (CHRW): Free Stock Analysis Report Kirby Corporation (KEX): Free Stock Analysis Report Golar LNG Limited (GLNG): Free Stock Analysis Report To read this article on Zacks.com click here. Zacks Investment Research.....»»

Category: topSource: zacksJul 10th, 2022