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JetBlue scores higher, United lower than average in new customer satisfaction rankings
JetBlue Airways scored higher and United Airlines scored lower than the industry average in the new J.D. Power 2021 North America Airline Satisfaction Study. Of the seven major airlines ranked in the study, New York City-based JetBlue (Nasdaq: .....»»
When it comes to airline apps, JetBlue ranks No. 1
JetBlue topped a new ranking of airline travel apps in the J.D. Power 2019 U.S. Travel App Satisfaction Survey. Both American Airlines and United Airlines, the world's largest airline, regularly tout the accessibility and increasing multi-functional.....»»
United last on J.D. Power customer satisfaction survey, but the airline is improving
United Airlines remained the worst-ranked tr.....»»
United Airlines employees show "sharpest" decline for courtesy and helpfulness, study says
United Airlines got hit today with another lousy airline satisfaction survey. The American Customer Satisfaction Index (ACSI) has just released its 2018 rankings for the airline industry. The rankings were not kind to the Chicago-based airline. United.....»»
In New Airline Survey, Alaska Air Ranks First While United Is Last
Widely regarded research firm J.D. Power has released its 2018 North America Airline Satisfaction Study. Overall customer satisfaction grew......»»
Southwest named most satisfying basic economy airline in JD Power survey
For the third c.....»»
See where Lambert"s largest carrier lands on J.D. Power airline satisfaction ranking
The J.D. Power airline satisfaction results are from a period during which North America's airline industry lost more than $40 billion in revenue and passenger volume dropped 60%......»»
Delta tops J.D. Power airline satisfaction ranking, beating Southwest and Alaska
Results are from period during which North America's airline industry lost more than $40 billion in revenue and passenger volume dropped 60%......»»
The airline industry"s loss is Amazon"s gain as the e-commerce giant purchases 11 Boeing 767 airliners to use as cargo planes
Amazon likely scored a great deal on the aircraft as airlines have been forced to retire.....»»
Haunting photos of empty airports and planes at the height of the COVID-19 pandemic show the airline industry at its lowest point in decades
Ryan Ewing The newly passed CARES.....»»
I flew on the "world"s worst short-haul airline," Ryanair, and it was so comfortable and stress-free it was one of the best flights I"ve been on
Ben Mack / Insider and AP Photo / Shawn Pogatchnik Ryanair was voted the "world's worst short-haul airline" in a survey by Which? of more than 6,500 passengers, and has poor reviews on sites li.....»»
When I was broke and burnt out, my airline credit card scored me a vacation I could never have afforded otherwise
Courtesy of Liz Knueven I really needed a vacation earlier this year, but I had no idea how I'd afford it. Luckily, I had opened a United Explorer Card&nbs.....»»
When it comes to airline apps, American and United rank last
As a category, airline travel apps do not notch satisfaction stores that are as high as those for other digitally-savvy companies such as credit card providers......»»
I flew in business class on Italy"s struggling national airline, and was blown away by the comfortable seat and almost-perfect dinner
I recently flew Alitalia from New York's JFK Airport to Rome in business class after I scored an incredible deal, and managed to stack two different discounts on the flight. I was impressed by the onboard food and drinks, and the comfo.....»»
Are Americans Getting Enough Out of Airline and Hotel Rewards?
Nearly half of U.S. adults who participate in airline and hotel rewards programs have let their points or miles expire at some point, according to a new survey. Also among those who collect credit........»»
Industry Leaders Pessimistic About Air Cargo"s 1-Year Outlook
Airline chief financial officers and heads of cargo expect the air cargo environment to remain weak throughout the next year, according to a survey conducted by the International Air Transport Association (IATA) in July. read more.....»»
14 Secrets to Get the Best Airline Ticket Price Possible
Landing the best price on a plane ticket can be tricky. Prices change constantly, and there’s no definitive way to guarantee you’re paying the lowest price out there. But there are methods that can........»»
Flying This Summer? This Is Where You’re Likely to Be on Time
The airline industry data company OAG has just released its annual report on airline and airport on-time performance — and the news isn’t good for passengers flying around the U.S. The survey........»»
Satisfaction in the air: American, Southwest rank highly on annual study
Satisfaction is in the air if you travel with either of the two largest carriers that fly in and out of the Valley. J.D. Power's annual North America Airline Satisfaction Study saw both American Airlines and Southwest Airlines do well in ratings fro.....»»
Airline satisfaction is at an all-time high
“New technology investments have dramatically improved the reservation and check-in process," says J.D. Power's Michael Taylor. "Fleets are newer and travelers generally feel that they are getting great value for their money.".....»»